76
fair

Hatch Sleep | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
31 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
58%
Android
80 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
58 Reports
User Feedback
42%
iOS
58 Reports
58%
Android
80 Reports
Hatch Sleep - Latest Quality Issues
Android
Feb 28, 2023
Absolutely horrible app and product. Worked for a week and decided To never connect to my Internet again. I probably did every troubleshoot solution 20 times. And it just will never connect to my Internet. Also the sound audio quality started chopping out after a week as well. Please save your money don't get this product?
iOS
Feb 28, 2023
Great item but Needs app improvements
I love my hatch. It feels like it's on all day long! However the app is frustrating. Every. Single. Time. I need to open the app, it takes 5 seconds to load. Ok I know, 5 seconds??? First world probs??? Well with a crying baby, it seems like forever. Why does it need to reconnect every single time? Even if you leave the app for one second? Also, it would be great if the switches were larger. I try to pull them and with fail sometimes bc they're so small. There's plenty of room on that page so it seems very doable. I'm frustrated with the amount of times it can't find the device. Like when I finally get my baby to sleep and I want to turn the light feature off but the app randomly can't find it…? So I have to manually do this and it wakes my baby!!! I gave 3 stars bc this is our most used baby item and couldn't live without it. But it could be better!
iOS
Feb 28, 2023
Upgraded App is terrible
I have been a long time Hatch user, and have always LOVED my restore. I recently had to get a replacement due to the time display burning out. I was told there is a new model, and an updated app. I was so excited for more options and looked forward to receiving my new device. Unfortunately it has been a HUGE disappointment. Not only is the sound quality very poor compared to the old one, the options are extremely limited. On the old app there were tons of meditations, yoga, stretching, gratitude for the morning, etc. and now it's not an option. Also, there are only a few male voices now, most are female, again limited options, and the few that are available now sound robotic and unnatural. I can't believe Hatch would think this was an upgrade. Please fix this and bring back the options offered before.
iOS
Mar 3, 2023
Does what it claims and pretty well
Overall I think the Hatch Rest 2nd gen itself performs exactly as promised, as does the app. There are just a couple little things for me that prevent it from having 5 stars, especially given the price. 1st, the ‘time for bed' light settings have a bunch of options that cycle through multiple colors, but no option for just a single constant color. This causes lots of conversations and distractions in house house some nights making making bedtime harder. 2nd, this is clearly a speaker capable of playing some music and spoken word (since they offer a subscription service with story telling and other features). So why not just let the whole thing be a Bluetooth type speaker completely independent of the app? I understand other Hatch products can do so, and again it would be a nice feature give. The price point.
iOS
Mar 3, 2023
Product: Amazing- App: Awful
I absolutely love the light itself. Not only is it visually pleasing but the functionality is awesome and it has really transformed my early mornings! This rating is for the app. The load time is unbearable to make any changes to the alarms and oftentimes after waiting for a change to be saved you get an error and have to start all over again, multiple times.
iOS
Mar 3, 2023
Does not accept wifi passwords with /
Does not accept wifi passwords with / in order to use it I had to update the wifi password on all my devices
iOS
Mar 3, 2023
Work on UI
The Hatch is great! But the user interface in my opinion is horrible. It's complicated to just turn the light on or turn the sounds on. Please make the simple things easy to use (ie, if i want to turn the light on/off, if I want to turn the sound on/off)
Android
Mar 4, 2023
The App does not work well. It keeps u recognizing my hatch device. It loads for a long time then just crashes!!!! it is frustrating to use something so unreliable when you're already dealing with a newborn!
iOS
Mar 4, 2023
Lullabies require a subscription. Yes, really.
In a previous life, I had the Gen 1 Rest and the lullabies were my toddler's favorite thing to fall asleep to. I tried buying the Gen 2 Rest so I could at least give *this* back to him, but after digging through the menus and reaching out to support I discovered that the lullabies now require a subscription. Needless to say, this is going back to the store and I am never buying any Hatch products again.
Hatch Sleep - Product Description
Everyone sleeps better with Hatch. The Hatch Sleep app makes it easy to get the most out of the Hatch family of products: Restore, Rest+, Rest and Rest Mini.

With Hatch Restore, a good night’s sleep — for anyone — is easier than ever. This all-in-one device packs all the features you need for the perfect night’s sleep, including:
– Personal sleep routine. Customize how you fall asleep, stay asleep, and wake up. 
– Lights & sounds. Explore the library of soothing sounds and lights to create a mood any time.
– Sunrise alarm. Gently wake up to your own sunrise, with light that gradually brightens before your alarm sounds.
– The perfect reading light, every time. Make it bright enough to read by or dim enough not to wake a partner. And with no blue light in sight.
– Wind Down. Calm your mind with soothing content designed to help you fall asleep fast. 
– Dreamy sleep sounds. From white noise to water to wind, discover what helps you sleep best with a variety of audio options only with Restore.

Rest Mini is the newest & tiniest member of the Hatch Rest family. This dreamy little smart sound machine helps kids fall asleep and stay asleep. Features include:
– 8 soothing sounds: White Noise, Ocean, Rain, Water, Wind, Birds, Dryer, Heartbeat.
– Control via app. Control sounds, timer & volume from the other room.
– Custom timer. Set sounds to play for any custom duration, for minutes or hours. 
– Easy-touch controls. Play, stop, skip, or adjust volume with simple touch controls on the device. 

Rest is the original Hatch smart sleep device that parents love. Features include: 
– Stay-cool nightlight means you can leave it on all night without worry.
– Sound machine with white noise, rain, wind, ocean sounds, lullabies, and more.
– Time-to-rise program that helps tell your toddler when it's ok to wake in the morning.

Rest+ includes the essential sleep functions that Rest has plus:
– Built-in audio monitor and easy-to-read clock.
– Wi-Fi connectivity, Alexa compatibility, and back-up battery that lasts up to 8 hours.

Subscription pricing and terms:

Hatch Premium for Restore 

Hatch Restore includes a free trial to Hatch Premium, an ever-growing library of content designed to help you decrease stress, increase well-being, and sleep better. 

After your free trial, Hatch Restore offers an auto-renewing yearly subscription at $49.99/year. This will continue to give you unlimited access to Hatch Premium content while you maintain an active subscription. Cancel anytime. 

Hatch Premium for Rest Mini

Rest Mini includes 1 free month of access to Hatch Premium, a snoozy library of content designed to help babies to big kids wind down, relax or get ready for sleep.

After your free month, Rest Mini offers an auto-renewing monthly subscription at $4.99/month or a yearly subscription at $49.99/year. This will continue to give you unlimited access to Hatch Premium content while you maintain an active subscription. 

After your 6 months free / 1 month free, payment will be charged to the credit card connected to your App Store Account. Your subscription will automatically renew and the credit card connected to your App Store Account will be charged at the subscription frequency you choose unless you decide to cancel at least 24 hours prior to your renewal date. You may manage your subscription, and auto-renewal may be turned off by going to your Account Settings after the purchase. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable.

Read more about our terms and conditions here:
Terms of service: https://www.hatch.co/terms
Privacy policy: https://www.hatch.co/privacy-policy

If you’re a fan of Hatch, leave us a review! Need help with your device? Contact us with any feedback or comments. Learn more about Hatch products at hatch.co.
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