Quality degradation at Air Canada + Aeroplan  
Users report higher volume of Quality Issues than usual
28
poor

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
45%
Android
42 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
51 Reports
User Feedback
55%
iOS
51 Reports
45%
Android
42 Reports
Air Canada + Aeroplan - Latest Quality Issues
Android
Mar 2, 2023
What a chaotic mess! Awfull app! Almost impossible to navigate among all the "points offers/ credit card offers". No useful information!
iOS
Mar 2, 2023
App is good but gives bad info
Quick background: I recently got the application and am running IOS 14.8.1 I have gotten the notification that my flight was canceled causing me to go berserk and look into getting another replacement flight. I almost buy and then I find out my flight WAS NOT cancelled. Ridiculous. Please fix!!!
iOS
Mar 3, 2023
Cannot Load Trips
This app has stopped working. Although it recognizes me and my status with Air Canada it does not allow me to add my booked trips. So basically useless app currently. Have tried deleting and reloading. Clearing cache etc. nothing…
iOS
Mar 3, 2023
Useless
App simply does not work. I have a reservation, but the app is incapable of displaying or finding it. I hope the planes fly better than this app works.
iOS
Mar 3, 2023
Points not showing up
No matter what I do I can't seem to see any points I've accumulated with my TD card. Can't get anyone on the phone because of “high call volume. “
Android
Mar 3, 2023
App never sends alerts about delays
Android
Mar 3, 2023
Very limited functionality in the app. Simply redirects you to the browser for everything, even sign in. The app is just for appearances. Might as well login directly in the browser and use it instead of installing this app.
Android
Mar 4, 2023
Unable to sign in. Just kept twirling round and round!
Android
Mar 5, 2023
Cancelled my flight and it's been 24 hours since they informed me without rebooking me. Website and app have no updates on flight status and you can't manage the booking at all. Absolutely atrocious service to paying customers.
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 [email protected]

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
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