59
poor

Hawaiian Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
44%
Android
42 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
54 Reports
User Feedback
56%
iOS
54 Reports
44%
Android
42 Reports
Hawaiian Airlines - Latest Quality Issues
Android
Feb 27, 2023
As a Platinum member... it automatic assigns seats, but I find it nonexistent in standby for upgrade. It freezes up in proceeding. SO BOGUS!
iOS
Feb 28, 2023
Great airline except one thing
Everything about our flight from mainland to Hawaii was perfect and would warrant a 5-star rating except for one thing. Leg spacing was horrible!!! Used to have ample leg space but not anymore. I understand they have reduced it by 11 inches. Much less than the leg spacing on our past flights!
Android
Feb 28, 2023
I wasn't able to watch any movie on two flights I had recently. Ads and trailers worked fine, but not movies.
iOS
Feb 28, 2023
Review
Won't allow payment with Canadian credit card address.
Android
Feb 28, 2023
This app is a joke! There is no other way to describe it. It doesn't recognize your miles or member username. Trust me, check in online and save yourself a ton of frustration and headaches!!!!
iOS
Mar 2, 2023
Does not allow to sign in
App is frustrating. Unable to sign in. Created user name and password multiple times and still unable to sign in on the app.
Android
Mar 4, 2023
Poorly implemented app. Have to keep dismissing keyboard to get to next field in forms
iOS
Mar 4, 2023
App crashes and freezes
This app is broken on IOS. I have to carry an android phone around with me because the ios version is unusable. Please fix this app.
Android
Mar 4, 2023
Keeps crashing.. what a shame too bc I really wanted to book with Hawaiian.. however.. I think I am just going to use Southwest... HANDLE_REMOVED .. fix your app
Hawaiian Airlines - Product Description
Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand.

Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Sign into your HawaiianMiles account to book in miles and access your saved travelers and payment methods for faster check-out. 

Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go.

Trip Management — Once you’ve checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more.

Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed!  Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet.

Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change.

Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to “watch” flights and get notified if things change.

Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports.

Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them.

In-Flight Entertainment — If you’re traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device.

Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island’s unique character and recommendations for hikes, beaches, restaurants and more.

Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list.

Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft.

Mahalo for downloading our app! We’re always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.
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