Quality degradation at Air France  
Users report higher volume of Quality Issues than usual
42
poor

Air France | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
60%
Android
199 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
131 Reports
User Feedback
40%
iOS
131 Reports
60%
Android
199 Reports
Air France - Latest Quality Issues
iOS
Mar 4, 2023
Unworthy of a life like Air France
This site does not live up to the name of Air France Not practical, not reliable I just settled the choice of a seat twice Bugg all the time Zero pointed but forced to go through the, if you do not want to wait hours for an advisor on the phone. (4 times 40 to 50 minutes to have an info that I did not have)
iOS
Mar 4, 2023
payment
I can't pay with my miles for my options! Your system is not at all clear and operational. We should receive a message to reserve these seats as soon as we buy a ticket or 3 weeks before departure thank you
iOS
Mar 4, 2023
Too much advertising, not simple enough
The prices shown are often incorrect. Sorting doesn't always work. Personal information is not always remembered. In short, frustrating and the app gives a bad image of Air France, IT professionals in charge, as well as managers who, for years, can not solve recurring problems.
iOS
Mar 4, 2023
Login button don’t even work (Iphone-Chrome)
Wow.... Not the best QA for a company of this level. Very disappointing.
iOS
Mar 5, 2023
Needs a fix
Bugs not allowing me to search with miles
iOS
Mar 5, 2023
Unable to use upgrade on app
Very difficult to phone and upgrade - all other airlines I use allow online upgrades but not AF
iOS
Mar 5, 2023
The application is improving but still needs to be done.
Negatives: - Removal of the free period allowing reflection (especially allowing the booking of a hotel, the validation of holidays) - No possibility to disable the selection of Transavia flights when searching. - Obligation to select the dates again if we only want to change destination (waste of time / we end up giving up). - No general visualization of available flights over a large period of time (forced to do it several times to know when there are flights) - Not necessarily continuity of service on partner flights (Check-in / seat choice,...) Thank you.
Android
Mar 5, 2023
not find the possibility to change my seat without a paid option
Android
Mar 5, 2023
PB with destination address without any explanation
Air France - Product Description
The Air France app is your personal travel assistant. From booking a flight to checking in and receiving real-time flight updates to managing your Flying Blue account, everything is at your fingertips.  


With the Air France app, you can:  


BOOK A FLIGHT  

Select your flights and book your ticket for any of our destinations using your preferred secure payment method. And if you want to save time for future trips, scan your passport to upload all your contact information directly to your profile.  


GET YOUR BOARDING PASS  

Check in, choose your seat, and get your boarding pass directly in the app.  


STAY INFORMED  

Turn on notifications to get real-time flight updates, check-in times, and exclusive content about your destination. We’ll make sure you have all the information you need to travel with peace of mind. You can also share your flight status with your loved ones to stay in touch with those on the ground.  


VIEW AND MODIFY YOUR BOOKING  

Review and add all the information required for your trip. Last-minute changes to your travel plans? If your ticket conditions allow it, make the necessary changes directly in the app. And if you’re looking to enhance your travel experience, seamlessly add one of our extra Options to your booking in a simple click (additional baggage items, seat selection, special meals, and more).    


SAFE TRAVEL FOR YOUR CHILD  

Send your child off in good hands with our Kids Solo service. Track and share their flight status, and oversee their entire travel experience directly from the app. 


MANAGE YOUR FLYING BLUE ACCOUNT  

Check your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card!  

Whether you’re on the move or planning your trip at home, the Air France app will take care of you at every step of your journey. 
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