Quality degradation at HelloFresh  
Users report higher volume of Quality Issues than usual
61
poor

HelloFresh | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
879 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
513 Reports
User Feedback
37%
iOS
513 Reports
63%
Android
879 Reports
HelloFresh - Latest Quality Issues
iOS
Mar 5, 2023
Recipe review
So far I have enjoyed all my meals, I only had one that the ingredients were not all in fresh quality. The squash risotto had squash that was slimy. I substituted mushrooms and it was the best risotto I have ever eaten. I really wish you did meals for one. I would probably order 5 then, but I have left overs to eat the next day, which does not always work out. I hate throwing food out. I often share with a neighbour, but then I am paying for food, I am not eating. I don't mind sharing though. Just a thought. I live in a building full of seniors, many live alone. They will not use your service as it makes too much food for one. The portions are really large by the way. Thanks Katherine
Android
Mar 5, 2023
A bit pricy... it's mostly pork with options for chicken or steak to be extra. Some interesting meals are $10 extra a person! (that's $40 extra for one meal for 4) Can't unsubscribe from the app, just skip meals, a lot of teams I forget to skip and by the time I get a notification, it's too late. Overall I've like the recipes and food is delicious.
iOS
Mar 5, 2023
Need option for family of 5
We love the option of our fresh meals being delivered but with a family of 5 I have stopped ordering lately because there is no option to feed that size of family. Please adjust this :)
iOS
Mar 5, 2023
Somewhat predatory.
The meals are good and the service is fine, until you're short on cash. You are required to skip each week manually rather than any sort of option to pause your subscription, so if you don't spend minutes to hours of your time skipping weeks and weeks ahead and you forget by the time that next unskipped week comes up, you not only get money taken from your account, you CANNOT CANCEL IT and get a refund. This is the LAST TIME. I'm in overdraft now and they refuse to hand my money back for meals I did not choose or want. I will not be using hello fresh for meal plans ever again.
Android
Mar 5, 2023
I didn't want to show push notifications and now the app won't let me go any further.... it's just stuck on that page.
Android
Mar 5, 2023
Hello, I am constantly having connection problems with my phone, I am thinking of unsubscribing...
Android
Mar 5, 2023
Scam. It's horribly expensive for how little food you get. Make sure to call the company to cancel your subscription, the app is NOT user-friendly and will claim that you have canceled all future orders, then they will charge you an insane amount of money without offering a refund for their mistakes. Horrible, cheap company. Use something else.
Android
Mar 5, 2023
Its annoying that you can only save your menu selections after going through the expanded menu. I expect the app will soon start asking for a tip or start trying to sell me a used car. Feels very slimy...
Android
Mar 5, 2023
Why I canceled. Since I can only pick one. I had several issue with deliveries, one week all the meat was bad and gave my family food poisoning, meals are super repetitive. I'm using another service that is almost half the price for the same stuff just not separated in individual recipe bags. the fact I got compensated for bad meals missed deliveries where we went hungry and could only use them after my discounts were applied was a real joke.
HelloFresh - Product Description
Every week, HelloFresh delivers a box of delicious recipes and the exact amount of fresh ingredients you need to cook them at home. Cooking healthy meals has never been so easy!

In our App you will find:

∙Thousands of delicious recipes that you can discover, sort, save to your favorites, rank, and share with your friends and family.
∙Cooking videos with tips and tricks, along with step-by-step guides to help you cook your meals. 
∙A flexible online account where you can easily choose your meals or change your subscription settings at any time. 
∙When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone only)

Why is HelloFresh going to make your life tastier? 

--We create amazing recipes--
Every week, our chefs create amazing recipes for you that are easy to prepare. Our meals are interesting yet simple. And we ensure that your diet is balanced and varied.
 
--We do the shopping for you--
Tired of wasting time at the grocery store? We do it all for you; from creating the recipes and planning the meals, to grocery shopping and even delivering all of the pre-measured ingredients right to your door!
 
--Free Delivery!--
We deliver everything straight to your door.
 
--You prepare delicious meals in your own home--
With our quick, easy recipes, you won’t need any fancy equipment or techniques. Our mission is to help you get nutritious and delicious meals on the table, in no time.

What are our customers saying?

∙"Everyone in my family loves the dinners and the flavors. Can't imagine dinner without Hello Fresh now!" @Intellijenn
∙"Hello fresh has been a lifesaver for me! With having college kids home this summer and working a full-time job. I have loved having my meals planned and at my door every week!" @Richelay
∙"The HelloFresh service is wonderful, the meals are really good and usually very satisfying" @eddiem24
∙"I am finally learning to cook real meals! And the app has made it so easy for me to manage my account while away from the computer." @Chivies

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If you need help or have any suggestion, email us at [email protected]. We'd love to hear from you. Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app.
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