Quality degradation at H&R Block Tax Prep  
Users report higher volume of Quality Issues than usual
58
poor

H&R Block Tax Prep | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
43%
Android
36 Reports
iOS unitQ Score
iOS User Feedback
57%
iOS
48 Reports
User Feedback
57%
iOS
48 Reports
43%
Android
36 Reports
H&R Block Tax Prep - Latest Quality Issues
Android
Feb 27, 2023
Not working n not worth the time
iOS
Feb 27, 2023
Almost great
The app is smooth and easy to use, but locking the reporting of other forms of income behind a paywall is evil.
iOS
Mar 1, 2023
Garbage app but nice return
This app is freaking garbage. Frequently crashed and was super buggy / got stuck on screens forever. But the actual return was better than TurboTax. So you trade bad user experience for a better return.
Android
Mar 1, 2023
Difficult to navigate to add unemployment 1099g and self employed. Said I made too much money to get eic. But I only made $21,000 plus I had a dependant.
iOS
Mar 1, 2023
Takes way to long to get your taxes
Takes way too long to get your taxes
iOS
Mar 2, 2023
Never Loads
Every time I got to start up the app it never loads up to the main screen I always have to restart the app then when it decides to load I'll sign in then it takes a long time to load to the next screen…. Most of the time it says the app had a lil hiccup
Android
Mar 3, 2023
Uploaded everything ok, little repeated, but was OK and successful
iOS
Mar 5, 2023
Great, but missing landscape view
Overall, this app worked flawlessly. I'm always braced for random errors and glitches anytime I file my taxes using an app. This year it went off without a hitch. The only speed bump I ran into was that the app wouldn't rotate to landscape view on my iPad. I use that by default and it's especially helpful when filing taxes, because in landscape it's much easier to use multiple windows, in Split View or slide over. Those are very handy features when referring to tax documents. I hope landscape view is added in a future app update.
Android
Mar 5, 2023
Terrible . Only got half of what this app told me i was supposed to get. Stay away at all costs
H&R Block Tax Prep - Product Description
Do your taxes anywhere, any time, on any device. Have questions along the way? We’ve got you. Our tax experts are here to help online or in person. Get started now for free. 

Easy W-2 importing through your payroll provider or by taking a quick pic. Real-time refund results and the maximum refund possible, guaranteed.

Students and investors will love the fast, easy-to-use features that seamlessly get you from start to file. Parents and retirees will get the education and details they need when it comes to the Child Tax Credit, Earned Income Credit and Retirement Income. 

Use a different preparer last year? No problem! We’ll help you quickly and easily switch to H&R Block. You’ll also get access to an H&R Block tax expert, enrolled agent, or CPA when you need one. 

With more than 60 years of tax preparation experience on your side, with H&R Block help is here. 


GET MORE FOR FREE
•	Our H&R Block Free Online tax preparation includes credits and deductions other tax prep services might make you pay for, including student loan interest, tuition and fees, Social Security income, and unemployment income.
•	Prepare your return, get help, and use all app features without paying a dime upfront.


FILE YOUR WAY
•	Find the product that meets your needs. We’ve got you covered with Free Online, Deluxe Online, Premium Online, and Self-Employed Online tax products without ever leaving the app.
•	Tax prep is even easier with H&R Block Online Assist. Our online on-demand tax help option means tax experts, enrolled agents, and CPAs can offer unlimited help.


FAST AND SECURE TAX PREP
•	Take pics and upload PDFs of your tax docs. Import docs important to you (like last year’s 2021 return, your W-2, or 1099) during tax prep to jump-start your taxes and make filling out forms quick and easy.
•	If you’re a returning H&R Block client, sign in with your existing account to make things easier. New to Block? Create an account, easily import your last return, and save all your work as you go.

HELP YOUR WAY
•	Our Help Center is stocked with answers, advice, and assistance if you prefer self-guided support
•	With Tax Pro Review, a tax pro conducts a line-by-line review of your return, then signs and e-files for you. All tax forms are included, so you’ll be able to file for even the most complex credits and deductions. 

Your privacy, security, and guarantees are important to us. 
Please visit hrblock.com to learn more.
Privacy Policy: https://www.hrblock.com/universal/digital-online-mobile-privacy-principles.html
Service Agreement: https://idp.hrblock.com/idp/Authn/OnlineServiceAgreement.html
Data Security: https://www.hrblock.com/data-security/
Guarantees: https://www.hrblock.com/guarantees/
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