82
fair

Albert: Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
35%
Android
472 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
862 Reports
User Feedback
65%
iOS
862 Reports
35%
Android
472 Reports
Albert: Mobile Banking - Latest Quality Issues
Android
Mar 4, 2023
Horrendous!Run away!Had never used the app until trying today Downloaded and tried to setup my account only to be repeatedly told I already had one. No I did not! After waiting hours for help I have been notified someone used my info fraudulently since Albert did not verify properly and got away with it for some time.Now I,the real person owning the info,can not ever open an account cuz my info,tho used fraudulently, is still stored within the Albert system.& now nohelp or response from Albert
Android
Mar 5, 2023
Terrible customer service. Misleading customers
iOS
Mar 5, 2023
SCAMMING APP
🚨‼️🚨‼️ DO NOT USE THIS APP THEY ARE SCAMMERS, PLEASE DONT SIGN UP DONT AGREE DONT EVEN DOWNLOAD THE APP THEY WILL GO OUT OF THEIR WAY TO TAKE ALL YOUR MONEY IF THEY GET THE CHANCE‼️🚨‼️ THEY STOLE 1450$ FROM ME DO NOT USE ALBERT IN ANY KIND OF WAY🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨‼️‼️‼️‼️‼️‼️ 🚨‼️🚨‼️ DO NOT USE THIS APP THEY ARE SCAMMERS, PLEASE DONT SIGN UP DONT AGREE DONT EVEN DOWNLOAD THE APP THEY WILL GO OUT OF THEIR WAY TO TAKE ALL YOUR MONEY IF THEY GET THE CHANCE‼️🚨‼️ THEY STOLE 1450$ FROM ME AND REFUSE TO GIVE IT BACK NO MATERR WHAT I DO !! DO NOT USE ALBERT IN ANY KIND OF WAY🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
Android
Mar 5, 2023
If I could give -1000 I would. It has not helped me at all. It took my money and I'm not able to access the savings. And now I've been charged $132 for "Albert genius service" ? For WHAT?! That was part of my rent money and now I have late fees. I want to sue them for my money back plus my late fees. I am not kidding at all. I'm over this app and will tell everyone not to use it
Android
Mar 5, 2023
I never signed up for a Genius subscription, yet I am charged for it monthly. I have requested that it be canceled twice now via text, which is the only way to contact customer service, yet I get no response and continue to be charged for Genius. They are stealing money from me.
Android
Mar 5, 2023
I use this as my main bank account and it was nice for a long time. The insta cash started at about 140 dollars and I've used it every week like clock work for over a year and it goes down to 35 dollars regardless if you pay it back consecutively. pretty disappointing
Android
Mar 5, 2023
HAVE TO PAY SUBSCRIPTION AND HAVE TO PAY TO CANCEL
Android
Mar 5, 2023
Unable to log in now after using app for months. Keeps saying something went wrong.
Android
Mar 5, 2023
Went to see if I could apply to get a loan of 100 but after it told me to look up I did my payroll I couldn't find my provider and it still charged me money for using the app even though I never got my money, Absolutely Disguesting
Albert: Mobile Banking - Product Description
HOME FOR YOUR MONEY

Banking, saving, budgeting and investing — in one place. Plus human experts at your fingertips. Join over 5 million users who trust Albert to bank, save, and invest smarter.

MOBILE BANKING

Automatic saving and investing right from your paycheck. Plus, get your paycheck up to 2 days early when you set up direct deposit. Spend money with your Albert debit card and withdraw from over 55,000 free ATMs.

ADVANCE CASH, INSTANTLY

Albert can spot you up to $250 from your next paycheck. No late fees. No interest. No credit check. See what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save, automatically. Earn cash bonuses for every dollar in Savings and withdraw your funds at any time.

INVEST YOUR CASH
 
Grow your money with Genius. Buy stocks and themes. Or let Albert create your custom, diversified portfolio, built for your financial goals.

MANAGE YOUR MONEY

Budget and save automatically. Albert creates your personalized budget, identifies missing savings, and helps you lower your bills.

GENIUS ADVICE

Albert Genius makes your money smarter, no matter how much you have. Get personalized, honest money advice from a team of finance experts, or "geniuses." Genius combines powerful technology with unique insights to help you make better choices. 

Questions about investment plans? Budgeting for bills? Paying off credit cards? Send a text, and they'll get to work. 

Some topics Genius can help with:
Budgeting • Saving • Credit cards • Insurance • Investing • Debt • Student loans • Buying a home

ALWAYS WORKING FOR YOU

Albert is always working in the background to help you budget and save. Get real-time smart alerts about your money and put an end to financial surprises, so you stay in control.

PRAISE FROM THE PRESS

⁃ “The Albert app provides a personalized savings account and can look at car insurance policies and credit cards to find better deals. Banks are racing to catch up with such digital advances." — NEW YORK TIMES
⁃ "Dying for an app that takes the math out of budgeting? Albert would be the best choice for you." — FORBES
⁃ "Albert offers a simple way to track your finances as well as personalized recommendations aimed at boosting your overall financial standing." — TechCrunch

SECURITY

• Albert uses cutting-edge technology to protect your most sensitive information.
• Albert Cash and Albert Savings account are FDIC-insured. Should anything happen to the member bank or company holding your savings, you'll be insured for up to $250,000 of your money in the account.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Early access to direct deposit funds may vary depending on the payer’s deposit timing.

Banking services provided by Sutton Bank, Member FDIC. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard International.

Out-of-network cash withdrawal fees apply to ATM withdrawals. Third-party and cash deposit fees may apply.

Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank, Wells Fargo, N.A., and Axos Bank.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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