87
good
Jimmy John’s – In-App Ordering | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
87%
Android
499 Reports
499 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
72 Reports
72 Reports
User Feedback
13%
iOS
72 Reports
72 Reports
87%
Android
499 Reports
499 Reports
Jimmy John’s – In-App Ordering - Latest Quality Issues
iOS
Mar 3, 2023
Huge mess up
Usually k is right on top of things, but today had to be the exception. I prefer 3 sandwiches for my self and coworkers. Not one was correct, we make two of the three combinations no chips were delivered and wrong drinks provided. Items which were requested off were left on and added items left off. This is the worst ever from jj.
iOS
Mar 3, 2023
Almost perfect
I use this app for about three catering orders a week. It's missing a few critical components to make an a perfect app. The first is, I would love to repeat an order, but change the location I'm ordering from. The app won't allow us to do that. The second is the ability to use a saved credit card. The app allows me to save a credit card but then I cannot select it when I'm checking out. I looked inside my saved payment options, inside the account management section on the app, and there are 10 instances of the same credit card. However, none of them can be selected during check out, only use a new card.
Android
Mar 3, 2023
Google pay makes it's hard to order you have to save and verify CC info, sorry but not a sub
Android
Mar 4, 2023
Does not connect at all. Just keeps saying sit tight. Can't even collect my free sub.
Android
Mar 4, 2023
Why am I forced to TIP? It's a pick up order. I deleted the app and refuse to eat at JJ!
iOS
Mar 4, 2023
Meh
This is a review for the APP. Many are reviewing the service or food, which can vary per store. However, the app is what should be the topic here. The app is convenient and wonderful and all the stuff that earns 5 stars. …until you go to pay. It can't handle multiple forms of payment, or doesn't give instructions on how to use multiple forms of payment. Therefore, gift cards can't be used unless they're well over the amount of purchase, or if you call in. For many that defeats the purpose of the app. The app is awesome so I can order way ahead and have it delivered at the time I need. Hopefully developers will read this and fix it.
Android
Mar 4, 2023
App experience is horrible, tried getting help on the app. Couldn't find any way to get in contact with them through the app. I had to go to their website in order to get help and just got told sorry this is a franchise go talk with them even though it was a problem with the app. Terrible customer service...
Android
Mar 5, 2023
Rewards program is terrible. Every location I go to never accepts any of the corporate promotions.
Android
Mar 5, 2023
Ridiculous that you can't scan your receipt to get credit. Disappointing.
Jimmy John’s – In-App Ordering - Product Description
Order a Freaky Fast! Freaky Fresh!® sandwich with the Jimmy John’s® app. Order for contactless delivery, or pay ahead and pick up from your local store. Freaky Fast Rewards® members can earn and redeem exclusive rewards at participating locations. Terms and conditions apply. Plus, track your order and receive notifications when it’s out for delivery or ready for pick up. Sign in, find a location near you, place an order and enjoy the Sandwich of Sandwiches! Features: — Order delivery or pickup from your iPhone, iPad or iPod touch — Order Catering — Find your nearest Jimmy John’s — Use a recent delivery address or pick up location — Customize your sandwich — Save your favorite orders to My Faves for quick reordering — Check out our menu — Accepts Apple Pay
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