57
poor

Allstate® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
268 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
60 Reports
User Feedback
18%
iOS
60 Reports
82%
Android
268 Reports
Allstate® Mobile - Latest Quality Issues
iOS
Mar 3, 2023
Functional but annoying
You can do the things that you need to do with this app, but I really wish they would stop requiring the password to log in every single time I need to use the app and that paying your bills with the app was not as cumbersome.
Android
Mar 3, 2023
I need to change my Password and this app does not allow me to receive the code to put in in in order to chathe password because it keeps sending it too late. This app is terrible.
iOS
Mar 3, 2023
Where do I even begin
Allstates conniving tactics and blatant disregard for their customers make them one of the worst insurance companies out there. From denying valid claims to refusing to pay out for damages caused by their own policyholders, Allstate has consistently shown that they care more about their bottom line than the well-being of their customers. Their customer service is a joke, with long wait times and representatives who are clearly uninterested in helping their clients. Even worse, Allstate raises their premiums pretty much yearly. Overall, I would not recommend Allstate Insurance Company to anyone. Their lack of ethics and dishonest practices make them a company I will happily pay more money to avoid. Not to mention drivewise. If you serious about privacy at all, ‼️DO NOT USE DRIVE TRACKING APPS PERIOD‼️. Allstate uses your typically less than stellar driver profile to build a case against you in the event of a wreck so they end up paying less money.
Android
Mar 4, 2023
App does not monitor driving accurately. My wife and I riding in same car get different results on same trip.I
iOS
Mar 4, 2023
Unable to Access ID Card on Overview Page
Very happy with app . However with latest update I am unable to access the ID Cards on the overview page using ID Cards button. I tried to let you know on 24/7 chat but I don't think the rep was getting the message in the translation 🙄. UPDATE MARCH 4, 2023: I received your response. Is there a direct email I can forward screenshots of what I am experiencing? Thanks.
Android
Mar 4, 2023
This app can't be installed on my phone no matter how many times I try it just says "Can't install Allstate Mobile"
iOS
Mar 5, 2023
Allstate Mobil App
Only opens in App Store. iPhone 11 . It's a unnecessary extra step.. can this be fixed?
Android
Mar 5, 2023
Sucks!!! Keeps on telling me I'm using wrong user id.
Android
Mar 5, 2023
The drivewise feature used to work great then for whatever reason it has stopped working. Monday I also will be calling my representative because in the past year my insurance has jumped 40$ and the only answer I have received is "inflation" so far I am hit and miss with this company.
Allstate® Mobile - Product Description
Allstate Mobile gives you access to safe driving tools, insurance ID cards, 24/7 roadside assistance and so much more.
Have your insurance where you need it, when you need it.

Features:
Drivewise® – Drivewise gives you insights into how you drive and rewards you for everyday safe driving.*
ID cards – Access a digital proof of insurance right on your phone.**
Payments – Make a payment, manage Auto Pay and review your policy bill and payment history.
Allstate Digital Footprint -  Find out if you've been part of data breaches, discover the types of personal information companies collect and how they may use it, and send requests to delete your data and unsubscribe from marketing emails. 
Roadside Assistance – On-demand roadside service is available without logging in, to any driver and any car, any time—even if you're not an Allstate customer.
Digital Locker® – Create a record of your personal property to make filing claims easier.
Coverages – See policy information and details about your coverages.
Agent Access – Instantly contact your agent through the app, no log in required.
QuickFoto Claim® – Simply use your phone to snap and upload photos of damage following an accident.
 
*Using Drivewise® as part of Allstate Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life.
**Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states.

Drivewise is optional. Insurance feature is not available in every state. Subject to terms, conditions and availability. Smartphone and download of Allstate Mobile with activation of Drivewise required. Savings based on driving behavior and may vary by state.
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