Quality degradation at Ally Mobile: Bank & Invest  
Users report higher volume of Quality Issues than usual
41
poor

Ally Mobile: Bank & Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
68%
Android
129 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
60 Reports
User Feedback
32%
iOS
60 Reports
68%
Android
129 Reports
Ally Mobile: Bank & Invest - Latest Quality Issues
iOS
Mar 3, 2023
Login issues
This app used to be good, but off-late seems very slow and keeps forgetting login credentials making it very painful to login w wry few days! Something is off w this app!
Android
Mar 3, 2023
Not great, not terrible. The check deposit feature is cumbersome and requires very low light which is weird. I don't like the layout and it isn't intuitive. With that said, I suppose I'll learn to use it.
Android
Mar 3, 2023
I do not feel like this bank was ever my Ally. They'd promise to do things and then not do them, or they'd promise not to do something and then do exactly that. And they'd back track on these assurances/promises without notifying me. I'd be waiting and, after nothing happening by the time they said it would happen, have to waste time calling in to find out they changed their mind.They couldn't even treat me with the basic level of respect and professionalism by using my correct, legal name.
Android
Mar 3, 2023
Please turn off defaulting to spending buckets instead of activities it's very annoying
iOS
Mar 4, 2023
done with this garbage bank
Done with your garbage app that forces me to update for nothing more than useless features. Also for your utterly insane DOWNgraded “security” that sends 2FA codes over insecure text — the LEAST secure method of 2FA.
iOS
Mar 4, 2023
Good, not the best
Review is just for the app: Nothing too much or too big to complain about. 1st I could make it so I could hide, move, or collapse the total of all accounts displayed at the top of the page so I didn't have to see it every time I logged on. 2nd I would like to get rid of the explore box right under that which is telling me about opening a CD. I only need to see it once, not every-time. Also, it seems that I get a message of “this service is temporarily unavailable” a lot. When I log out and back on, it works fine. When this happens it's seems as though some of the card options I have selected get reset, so I have to go back through and retoggle them. Also, when logging on, only sometimes does it let me use the short numeric code. Most of the time it forces me to type in my full code. Would be nice to have a consistent shortcut. Otherwise, I like the easy of moving around the app and the features seem to be good so far.
Android
Mar 4, 2023
App keeps opening "Spending Buckets" when I go to my account, even though I don't care about those. And there is no way to change it. So annoying.
iOS
Mar 4, 2023
Stop Blocking VPN
As an online only bank you absolutely do not need to know my location.
Android
Mar 5, 2023
"Sorry our system is temporarily unavailable", actually permanently unavailable
Ally Mobile: Bank & Invest - Product Description
Ally Mobile is faster, more secure, still free, and regularly updated to enhance your experience. Quickly access your mobile banking and investing accounts using biometric authentication – which is a fancy way of saying we provide an extra layer of security.

Mobile Banking Features: 
• Deposit checks from your phone with Ally eCheck Deposit℠ 
• Transfer money between your Ally Bank accounts and accounts at other banks for free 
• Make mobile payments to anyone with a US bank account using Zelle® 
• Pay bills, see scheduled payments and review payment history 
• Check balances and search transaction history 
• Find nearby ATMs when you need cash on the go — choose from over 55k fee-free ATMs and cash-back locations 
• Set up debit card preferences to control when, where, and how your card is used with Card Controls 
• Manage CD interest disbursement and maturity options 
• View and send secure messages, or chat with us 24/7 using Ally Messenger 
• Access your profile, plus view or download statements and tax forms 
• Order checks

Save faster with our smart savings tools 
• Use buckets to organize your money and visualize what you’re saving for 
• Keep your savings on pace with automatic, recurring transfers 
• Grow your savings faster with round-ups and Surprise Savings boosters 
• Analyze your account’s performance with insightful charts and graphs

Mobile Trading & Investing Features 

Managed Portfolios 
• Cash-enhanced managed portfolios offer hands-off investing with no advisory fees 
• Market-focused options (available for a fee) that keep more of your money invested 
• Automate your investing with one of our four portfolio strategies 
• Analyze your account’s performance — anytime, anywhere 
• Use Goal Tracker to monitor progress 
• Set up recurring transfers to your invest account 

Self-Directed 
• Trade commission-free on eligible U.S. stocks and ETFs 
• Filter and find exchange-traded funds that match your investment goals with the ETF screener 
• Trade stocks and multi-leg options from your mobile device 
• Use advanced charting tools for technical analysis 
• Monitor your investments with streaming quotes 
• Access today’s market news and market movers
• Check balances and search transaction history 

How we prioritize your security 
• We never store personal or account information on your phone 
• All transactions are encrypted with the same secure technology as online banking 
• The login process is the same as online banking, with security codes as an added layer of protection when you log in from a computer or device we don’t recognize 
• Our Online & Mobile Security Guarantee protects you against fraudulent transactions

More details 
• Ally Mobile is free – your mobile carrier’s message and data rates may apply 
• Compatible with iOS 13.0 or higher 
• Deposit Products offered by Ally Bank, Member FDIC 
• Securities offered through Ally Invest Securities LLC, member FINRA/SIPC 
• Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser
• Securities are NOT FDIC INSURED, NOT BANK GUARANTEED and MAY LOSE VALUE 
• You may not be approved for real-time quotes
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