Quality degradation at LifeLock Identity  
Users report higher volume of Quality Issues than usual
78
fair

LifeLock Identity | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
295 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
30 Reports
User Feedback
9%
iOS
30 Reports
91%
Android
295 Reports
LifeLock Identity - Latest Quality Issues
iOS
Mar 1, 2023
Useless
I have an issue with my account and trying to resolve it, it's been almost 4 months and no help.!!
Android
Mar 1, 2023
I have been waiting for you to call several different things been happening on my device . Also i have 3 liens on my house you have't gave me no information. I called you hung up twice. I need a call back. Because someone called and told me i had viruses on my phone and asked for more money twice the sevond time they said they were giving my additional money back havent seen it yet. Why do i have you if you can't protect me? Jane Cobb.
iOS
Mar 2, 2023
Alert
Stop waking me up at 4am
iOS
Mar 2, 2023
Face ID ALWAYS Disables
This feature never works and always asks me to setup at login yet never maintains its setting. Simple fix to this… please fix… as it's such an annoyance yet continually gets ignored during routine updates.
Android
Mar 3, 2023
My account was getting hacked at the same time I did a virus scan and it came up clean. Omg.
Android
Mar 3, 2023
Works just ok. I've been in the process of buying a new car and it stops the credit check going through and that's good. But I've also pulled money and the set amount alerts doesn't work. So it's just ok
iOS
Mar 4, 2023
Wont update my Amex Card
LifeLock is great I have the full program 35 bucks a month keeps me feeling secure. However reason I take away a star or a half of a star is it allows all of my other credit cards except for my American Express… it was allowed originally then for no reason LifeLock disconnected it almost a year ago now and about once a month I try to reconnect it it goes through and refuses to connect. I'm so tired of the glaring warning that I just deleted it. However, I use it all the time. I hope it's still covered Aside from the glitches it's nice knowing my identity is protected. I have had attempts to steal it and they have caught it. They also wants helped me when a card was stolen and charges were being made right before my eyes for over $3000 in two different states 1200 miles in 1800 miles away. LifeLock is definitely the best of the identity protection services.
Android
Mar 4, 2023
It won't open now I need them.
Android
Mar 5, 2023
Does not work been hacked twice. VPN IS forever closing down. Downloading on other devices has no protection at all. Pricing is laughable. Will definitely not be renewing this.
LifeLock Identity - Product Description
Identity Theft Protection is hard. We make it easy for you with the LIFELOCK IDENTITY app and a NORTON 360 or LIFELOCK plan. You’re across town—and someone is taking out a bank loan in your name. We’ll send you an identity alert†. If it’s not you taking out that loan, you can respond right away, and we’ll go to work on your behalf.

LIFELOCK PLANS INCLUDE:
• LIFELOCK IDENTITY ALERT™ SYSTEM†: Alerts you if your Social Security Number, name, address, or date of birth are used in applications for credit or services.
• DARK WEB MONITORING: Continuously patrols the dark web and notifies you if we find your information.
• US-BASED ID RESTORATION SPECIALISTS: Should you become a victim of identity theft, an Agent will be dedicated to your case from start to finish to help restore your identity. 
• MILLION DOLLAR PROTECTION PACKAGE†††: If you become a victim of identity theft, you’ll be covered for lawyers and experts up to $1 million, and stolen funds and expense reimbursement up to the limits of your plan. 

ADVANTAGE AND ULTIMATE PLUS PLANS ALSO INCLUDE:

• EASY ACCESS TO CREDIT SCORE(S) & REPORT(S)1: Access to unlimited daily or monthly credit information (based on your selected plan), an essential part of credit protection. 
• IDENTITY LOCK: With a single tap, lock your TransUnion credit file.‡
• TRANSACTION MONITORING: Monitors your bank, credit card, and retirement account activity.†

NORTON 360 plans without LifeLock include dark web monitoring only.
LIFELOCK IDENTITY ADVISOR includes dark web monitoring, breach notifications, and merchant resolution management. It does not include the Million Dollar Protection™ Package or additional alert features offered in higher-tiered plans.
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No one can prevent all identity theft or cybercrime.
1 The credit scores provided are VantageScore 3.0 credit scores based on data from Equifax, Experian and TransUnion, respectively. Any One-Bureau VantageScore mentioned is based on Equifax data only. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness.
If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file and it must contain sufficient credit history information. IF EITHER OF THE FOREGOING REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM ANY BUREAU. If your plan also includes Credit Features from Experian and/or TransUnion, the above verification process must also be successfully completed with Experian and/or TransUnion, as applicable. If verification is successfully completed with Equifax, but not with Experian and/or TransUnion, as applicable, you will not receive Credit Features from such bureau(s) until the verification process is successfully completed and until then you will only receive Credit Features from Equifax. Any credit monitoring from Experian and TransUnion will take several days to begin after your successful LifeLock plan enrollment.
† We do not monitor all transactions at all businesses.
††† Reimbursement and Expense Compensation, each with limits of up to $1 million for Ultimate Plus, up to $100,000 for Advantage and up to $25,000 for Standard and Select (Norton 360 with LifeLock Select). And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits under the Master Policy are issued and covered by United Specialty Insurance Company (State National Insurance Company, Inc. for NY State members). Policy terms, conditions and exclusions at: LifeLock.com/legal.
‡ Locking or Unlocking your credit file does not affect your credit score and does not stop all companies and agencies from pulling your credit file. The credit lock on your TransUnion file will be unlocked if your subscription is downgraded or cancelled.
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