Quality degradation at M1 Finance: Yours to build.  
Users report higher volume of Quality Issues than usual
34
poor

M1 Finance: Yours to build. | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-48 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
53%
Android
40 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
35 Reports
User Feedback
47%
iOS
35 Reports
53%
Android
40 Reports
M1 Finance: Yours to build. - Latest Quality Issues
Android
Feb 27, 2023
What the hell? Can't log in. Two factor authentication code is invalid??? I never requested this code
iOS
Feb 27, 2023
I can’t even finish signing in
I tried to make an account and confirmed to start the 3 month trial and confirmed my account the screen went grey and now I can't finish setting it up or do anything in the app. I can't create a new account because it says my email is in an already existing account but I can't do anything with that account now.
Android
Feb 28, 2023
Claims registration has failed for some reason. Tells me to contact support or make sure all my information is correct and then it times out when I click contact support. Guess I'll go elsewhere.
iOS
Feb 28, 2023
I regretted opening account with USER_PHONE_NUMBER
Not only USER_PHONE_NUMBER will nickel and dime you, it also very hassle when it comes to contacting the customer service. Limited transactions and kept asking you for upgrade to paid annual PLUS plan. Terrible to be in business with.
iOS
Mar 1, 2023
Fix it
Trading for my account is in progress wait for the next trade window to buy???!!!!?!??!?!?! COME ON. and where is ALL my info thats supposed to be below the pie chart??? Whats wrong with the app and why when it logs me out do i have to redo my app appearance settings.
Android
Mar 1, 2023
Zero Customer Service. I initiated a rebalance on Sunday. It was supposed to be completed on Monday at market open, but wasn't. I emailed support Monday, which claims to respond within one business day. No response and still no rebalance. I've been using USER_PHONE_NUMBER since 2017 and both the platform and app are great as long as you don't run into any problems. This is my second issue with their lack of service so I've initiated a transfer of my USER_PHONE_NUMBER account to Fidelity Investments.
iOS
Mar 2, 2023
Great until you need support (m1 spend)
I have used the app since the beginning and have signed up for almost every product they have released (m1+, cc, retirement, invest, crypto etc...) Loved the app & company, until I got robbed and my phone/wallet/cards were stolen. I had 5 cards stolen that day. Dealing with all the different banks to get my money recovered was a bit of a pain.. as to be expected, but for 4 of the cards the support was there and there was a process in place (submit police report etc..) Eventually 4 out of the 5 banks returned my money after the investigation, including USER_PHONE_NUMBER owners cc card. 1 bank did not, USER_PHONE_NUMBER Spend+. The support offered by USER_PHONE_NUMBER spend+ specifically (not their cc) is the worst I have ever dealt with by a long shot, to the point I will be transferring all accounts and money out of USER_PHONE_NUMBER. You will not get support via the phone and they will not respond within 2 business days. TLDR - Felt like I got robbed twice that day and then ghosted by my bank. Luckily it was not a ton of money taken from this card, but I simply can't get it back now per USER_PHONE_NUMBER spend support (after multiple tickets and 3+ months of silence.) I simply have to take it as a loss an move on. I would just be cautious using USER_PHONE_NUMBER as an all in one banking & investing app like I did, I put a lot of trust into the product and planned to use it for a long time. This backfired unfortunately and I do not trust the product any longer.
Android
Mar 3, 2023
Doesn't load on WiFi, only on cellular data.
Android
Mar 4, 2023
As a new-be it's confusing, I have issues with how I set up accounts and can't find information to correct There's no easy access to a live body for assistance My biggest complaint is Using different banks for various accounts..I cannot easily identify which one goes where,. Just a stupid code, that's undecidable
M1 Finance: Yours to build. - Product Description
M1. YOURS TO BUILD.
With our next-generation, intelligent financial tools, you can do exactly what you want with your investing, borrowing, and spending. The cherry on top? It’s free.

Join more than 500,000 investors who’ve opened up accounts to automate their finances with M1.

SMART TRANSFERS
Goodbye manual calculations. Now, you can build a system of automated rules that lets you organize your transactions with just a few clicks. Your money will move between your M1 accounts automatically, so you can optimize your investing, borrowing, and spending.

INVEST SMARTER
You’re in the driver’s seat. Create your portfolio with any stock and/or ETF, for free, and use our intelligent automation tools to invest on a schedule, rebalance with one click, and more.

BORROW FOR LESS
Borrow money at just 2-3.5% and use it for whatever you want: more buying power, emergencies, large purchases, you choose. Unlock this flexible portfolio line of credit with just $5,000 invested.

SPEND
Access your money instantly and move money between investments seamlessly with your M1 checking account.

ENJOY M1 FOR FREE, OR UPGRADE TO M1 PLUS FOR MORE PERKS
- 1% APY* checking (that's 33x the national average APY for a checking account)
- 1% cash back on M1 Plus Visa™ debit card purchases
- 1.50% reduction on M1 Borrow base rate**
- Unlock a second daily trading window for more control over your investments
- NEW: Get access to Smart Transfers

ACCOUNT PROTECTION
- Securities in M1 Invest accounts are insured up to $500,000 by the SIPC.
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- M1 Spend checking accounts may be insured up to $250,000 by the FDIC.
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- We are a technology-first company that utilizes the latest in information security.


DISCLAIMERS
**Borrow rates may vary. Borrow not available for retirement accounts. 

All investing involves risk, including the risk of losing the money you invest, and past performance does not guarantee future performance. Borrowing on margin can add to these risks, and you should learn more before borrowing. M1 does not provide investment advice, and this is not an offer or solicitation of an offer, or advice to buy or sell any security, and you are encouraged to consult your personal investment, legal, and tax advisors.
M1 Plus is an annual membership that confers benefits for products and services offered by M1 Finance LLC and M1 Spend LLC, each a separate, affiliated, and wholly-owned operating subsidiary of M1 Holdings Inc. “M1” refers to M1 Holdings Inc., and its affiliates.


Brokerage products and services offered by M1 Finance LLC, an SEC registered broker-dealer and Member FINRA / SIPC.

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*No minimum balance to open account. No minimum balance to obtain APY (annual percentage yield). APY valid from account opening. Fees may reduce earnings. Rates may vary. National average is 0.03% APY, as of April 2021. Obtained from the FDIC.

M1 Spend is a wholly-owned operating subsidiary of M1 Holdings Inc.

M1 Spend checking accounts furnished by Lincoln Savings Bank, Member FDIC. M1 Visa™ Debit Card is issued by Lincoln Savings Bank, Member FDIC.

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© Copyright 2021 M1 Holdings Inc.

All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

App distributed by: M1 Finance LLC; 200 N LaSalle St., Ste. 800; Chicago, IL 60601; United States
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