74
fair

Marcus: Save, Borrow, Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
87 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
34 Reports
User Feedback
28%
iOS
34 Reports
72%
Android
87 Reports
Marcus: Save, Borrow, Invest - Latest Quality Issues
Android
Feb 24, 2023
App is ok, not great. Has information needed, takes time to navigate to find. Other apps are more intuitive. Would like you see GM Rewards visible.
Android
Feb 25, 2023
I was transitioned from Capital One to Marcus. The Marcus app falls short of the Capital One app in many ways. It's lacking basic things like alerts. The quotes on the main page are a waste of real estate. Customer service is not very familiar with the app, that is if you can get someone after waiting for hours. Now almost a year later, nothing has changed. It's still terribly slow. It takes a minute to get logged in.
Android
Feb 25, 2023
9 out of 10 times, the app crashes on start up. At this rate, I don't even know how much app testing was done to ensure good UX and stability
Android
Feb 26, 2023
Not intuitive at all to navigate to screen which shows recent and pending charges. Must remember that one icon. Need a clear Menu pulldown.
Android
Feb 27, 2023
Keeps logging me out and can't use password app.
Android
Feb 27, 2023
Very low quality app, will not remember username with biometrics login when you set it to
iOS
Mar 1, 2023
Good financial products, app leaves some basic functions to be desires
Marcus is top-tier for financial products in both deposits and personal loans. App is well designed, but at least one glaring omission. If you ever use an account to make a payment, that account will forever show up in a list to select. It's completely separate from your linked accounts and they have no nicknames. Every single time, I have to go look up my checking account number so I don't end up over-drafting and old, unused account. There is no place in the app to remove this from the list, and contacting customer support I was told there is no way to remove this and to more or less just deal with it. Pretty basic feature and pretty disappointing.
iOS
Mar 2, 2023
Login
It would be more convenient to have facial recognition for login
iOS
Mar 5, 2023
App Simply Doesn’t Work!
The latest version of this app, which appears to be from 3 weeks ago, simply doesn't work with the latest version of IOS! This has been the case for quite some time now. The app automatically crashes upon launch. It should be removed if it's no longer supported!
Marcus: Save, Borrow, Invest - Product Description
Marcus by Goldman Sachs offers personal finance tools to help you save, borrow, and invest. Grow your money with a high-yield Online Savings Account, high-yield CDs and No-Penalty CDs. Pay down high-interest debt with a no-fee personal loan. Automate your investing with Marcus Invest. And you can connect thousands of financial institutions to Marcus Insights -- free tools and trackers that help you organize and optimize your finances. Whether you choose to use all our personal finance products or just one, we’re here to help you make the most of your money.
  
GROW AND MANAGE YOUR SAVINGS
Grow your money on the go with our high-yield Online Savings Account and Certificates of Deposit.
-Earn a competitive rate on our Online Savings Accounts, No-Penalty CDs and high-yield CDs
-No minimum deposit to open an Online Savings Account
-FDIC-Insured

AUTOMATE YOUR INVESTING 
Marcus Invest helps take on some of the work of investing. Our managed portfolios of ETFs are designed to keep costs low and optimized to help balance risk and returns. Plus, you can customize your investing approach by selecting one of our Goldman Sachs investment strategies. 
-Get a managed portfolio recommended for your risk level and investment goals
-Portfolios built to include low-cost ETFs that have been vetted by Goldman Sachs professionals 
-Open your investment or retirement account with as little as $1,000

OPTIMIZE YOUR FINANCES WITH HELP FROM MARCUS INSIGHTS
Our free smart tools and trackers are designed to help you see your money clearly and make empowered financial decisions. Marcus Insights is 100% free to use and easy to set up, even if you’re not already a Marcus customer. 
-Link external accounts to see and track your finances in one place
-Explore your spending breakdown by category
-Visualize your cash flow

CONSOLIDATE DEBT WITH NO FEES 
Marcus personal loans have no sign-up fees, no prepayment fees and you can customize your monthly payment. 
-See your loan options in as little as 5 minutes
-Loans between $3,500 and $40,000
-Fixed rates between 6.99% and 19.99% APR

Marcus by Goldman Sachs® is a brand of Goldman Sachs Bank USA and Goldman Sachs & Co. LLC (“GS&Co.”), which are subsidiaries of The Goldman Sachs Group, Inc. 

All loans and deposit products are provided by Goldman Sachs Bank USA, Salt Lake City Branch. 

© 2021 Goldman Sachs Bank USA. All rights reserved. Member FDIC. Equal opportunity lender.

Brokerage and investment advisory services offered by Marcus Invest are provided by GS&Co., which is an SEC registered broker-dealer and investment adviser, and member FINRA (https://www.finra.org) & SIPC (https://www.sipc.org). Research our firm at FINRA's BrokerCheck (https://brokercheck.finra.org/).  Custody and clearing services are provided by Apex Clearing Corporation, a registered broker-dealer and member FINRA/SIPC. Please consider your objectives before investing. Any information provided prior to opening a Marcus Invest account is on the basis that it will not constitute investment advice and that GS&Co. is not a fiduciary to any person by reason of providing such information. For more information about Marcus Invest offerings, visit our Full Disclosures (https://www.marcus.com/us/en/disclosure/invest-disclosures).

Investment products are: 
∙ NOT FDIC INSURED 
∙ NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, GOLDMAN SACHS BANK USA 
∙ SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED

 © 2021 The Goldman Sachs Group, Inc. All rights reserved.
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