60
poor

Monese: A Banking Alternative | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
86%
Android
239 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
39 Reports
User Feedback
14%
iOS
39 Reports
86%
Android
239 Reports
Monese: A Banking Alternative - Latest Quality Issues
Android
Mar 2, 2023
Uodate: Bank in a completely different way. Our house banks cannot keep up and it has been specially developed for the European SEPA area. Keep it up :) Increased fees of 2% if you want to withdraw more than 100€ as a starter. As a poor pig, this is hard for me :(.
Android
Mar 3, 2023
Monese have closed my account after one year without any information or notification. I have big money in my account and they said we will transfer it but still after 30Hours I have not recieved my money. This is frustrating. Stay away from monese if you love and care for your money.
Android
Mar 3, 2023
Rubish customer service.i don't recommend them. No answer no good customer service
Android
Mar 3, 2023
We made the application in England go well yes meam open account in euros and I gave the card order of 3 meau said within 2 weeks and never arrived the new card in Germany.
Android
Mar 4, 2023
Absolutely ridiculous. Downloaded the app a few days ago to register. Required to wait more then 24 hours for my details to be checked over, only to be told that they cannot proceed with my account opening. Apparently me opening an account doesn't meet the requirements of the FCA? Bearing in mind I've already got accounts with bigger high street brands. As a result, they've also blocked any access from my phone too.
Android
Mar 4, 2023
It's been more than a month and the first transfer I made through monese never reached the recipient after opening the support chat for million times I never got my problem solved and still I don't know whether it's gonna be solved in this lifetime , one of the worst service ever
Android
Mar 4, 2023
I could not authenticate my payment to Google and there is no email contact or chat or phone for help
Android
Mar 5, 2023
The support is horrible, I had sent a request by e-mail several times. After about 3 weeks I got a standard answer to my first mail, which did not answer my request in the slightest. The app works, and does what it's supposed to, but as soon as you need the support it's off, and that's actually a knockout criterion for me. It's time to move on!
Android
Mar 5, 2023
Can't get the paided early opportunity as it doesnt show up on the app
Monese: A Banking Alternative - Product Description
Open your mobile money account in minutes, with Monese. We’re the banking alternative that offers you fast and free accounts in 31 countries.

Join over 2 million people and enjoy a full range of features. We’re giving you the financial freedom to live, work, travel, study and thrive wherever life takes you. We even provide business accounts.

Simple, fuss-free and easy - so how does it work?

• Open a GBP or EUR account, straight from your phone
• Get a contactless Mastercard debit card you can use globally - online, in-store or at ATMs
• Enjoy fee-free foreign currency card spending and ATM withdrawals
• Quickly send and receive money locally and internationally in 19 currencies
• Create a virtual card and pay online or in-store for an extra layer of security
• Open a joint account to easily spend, share and save with a loved one, roommate or friend


Moving from London to Paris, or from Bucharest to Berlin? Then Monese is the account for you. It’s already available in 31 countries – just have your passport or national ID card to hand.

Our feature-rich smartphone app also provides you with:

• Real-time notifications - instant updates whenever you use your account
• A detailed spending overview - for full transparency around your transactions
• Savings Pots - to put money aside for something special
• A fast, easy and secure way to pay, with Apple Pay
• An easy way to manage your Direct Debits and Recurring Payments to automatically pay for things like mobile phone contracts, rent, or gym memberships
• Instant balance - check your account balance by one swipe from your phone’s home screen

Plus, you can also:

• Link your PayPal account – to manage your PayPal balance and transactions from the app, and also to seamlessly add your Monese card to your PayPal wallet (in selected countries)
• Connect your British Airways Executive Club account, to track and manage your Avios whenever you need
• Open a savings account and earn interest on your savings with Raisin
• Get instant account statements in PDF or XLS
• Enjoy state-of-the art security features such as 3D Secure, locking or unlocking your card on the go, as well as strong encryption and biometric login

Enjoy the convenience of being able to send and receive money straight from your phone, get your salary paid in, set up Direct Debits and Recurring Payments - all while maintaining a complete overview of your earning, spending and saving. Withdraw cash from ATMs worldwide for free, within generous allowances, and add money to your account by bank transfer, using another debit card, or with cash at over 84,000 locations in the UK, Austria, Belgium, Bulgaria, France, Luxembourg, the Netherlands, Poland, Portugal or Spain.

You can open an account with us regardless of your citizenship or financial history, as long as you’re at least 18 years old and live in the European Economic Area (EEA).
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