67
poor

Monzo - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
71%
Android
214 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
87 Reports
User Feedback
29%
iOS
87 Reports
71%
Android
214 Reports
Monzo - Mobile Banking - Latest Quality Issues
Android
Mar 2, 2023
Waiting for a reply, it's been 2 days now and still nothing. Online banks are great until you need help then when you can't get hold of anyone you wish you'd never joined.
Android
Mar 3, 2023
Rejecting without reason
Android
Mar 3, 2023
Was 5 stars. Recent update buggy af. Crashes when navigating or transferring money between pots
Android
Mar 3, 2023
I Used To Have a monzo account I closed it a few months ago then attempted to reopen it today and they are now telling me I can't open a free account because of bad credit understandably I am confused requiring a good credit score for a free account. Help!
iOS
Mar 3, 2023
App crashes
App always crashes. Unable to display available balance and always gets stuck refreshing. Not ideal when you can't access your money because of it .
iOS
Mar 3, 2023
Closing my account no reason and not even telling me why they are closing it!!!
Don't open this scum account!!! It's many other accounts that not doing ridiculous and insolvent things like they do… Who's happy to use it my wages was coming in to it every week not done anything wrong but still from nowhere they said that they closing my account in two months and what most ridiculous and insolvent is that they won't even tell me why they closing it!!!! Dissatisfied and greatly disappointed with Monzo scammers account;(
Android
Mar 4, 2023
So far having a nightmare of a time trying to set up account using the app, currently on hold to customer service for nearly half an hour, keeps telling me my mobile number is already in use , when I haven't even opened an account.
Android
Mar 5, 2023
It would be perfect if they expanded/allowed the joint account feature. My wife and I set up accounts to help manage joint finances...and now we can't.
Android
Mar 5, 2023
The app is great. But I don't understand why the app doesn't close when you come out of it as all my bank apps, I find this very dangerous as anyone that Knows my phone pin number can access my account
Monzo - Mobile Banking - Product Description
The UK's fastest-growing bank is coming to the US!

Your Monzo account is instant spending notifications, stress-free traveling, easy budgeting and support from real people, whenever you need it.

Always know how much money you have

Get on top of your spending with instant notifications every time you pay for something, with a balance that updates immediately, not days later.

Use your card anywhere

Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going. 

Spend for free

We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad.

Pay people in seconds

Send and receive money free and instantly with other Monzo users, and say thanks with an emoji! 

Stay in control

If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.)

Rest easy

Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you.

The Monzo Mastercard Debit Card is issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard International Incorporated.

Monzo Inc. does not offer or provide banking services on its own behalf or for its affiliates and is not a bank. Monzo Inc. is wholly owned by Monzo Bank Limited. Monzo Bank Limited is a non-US bank, is not FDIC-insured, and does not offer or provide banking services in the United States or to US residents.
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