47
poor

MyBlock | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
92%
Android
319 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
26 Reports
User Feedback
8%
iOS
26 Reports
92%
Android
319 Reports
MyBlock - Latest Quality Issues
Android
Mar 3, 2023
The app just does not work.
iOS
Mar 3, 2023
Whats going on
ABSOLUTELY no access to Emerald card and all the of the help faqs assume you have the options to add you Emerald Card and neither the App or the PC website allow you to do that.. This is my money, fix this.
Android
Mar 4, 2023
The app was great when I could use it. Recently, the home page loads but is unresponsive to touch. I can't get past a white blank page. There are icons at the bottom that update whenever I get a message or something similar, but I cannot access any of their content unless I use the phone browser or a computer
Android
Mar 4, 2023
THIS YEAR HAS LITERALLY BEEN THE WORST USING THE APP. ALSO, CUSTOMER SERVICE HAS BEEN AWFUL! I have literally been waiting for a month.
iOS
Mar 4, 2023
Doesn’t work
Worthless piece of crap don't bother using you won't be able to log in
Android
Mar 5, 2023
too long to load up the app
Android
Mar 5, 2023
The worst experience ever using this app and browser. 3 tech calls finally one pro, and still problems. All I need now is my spouses signature, but it returns to the home page. Pissed is the word I feel now with a month of frustration. Don't use the app and decide to take the pro offer. The Pro is nice, the system sucks. I used H&R for years. Not anymore. I'm not alone having issues.
Android
Mar 5, 2023
Horrible. Filed on 15 Feb 2023. App continued to say Pending file status thru 3/2 even though initially rejected by feds due to s/w calc errors . Six calls to customer services. Multiple cases opened. Hrblock s/w miscalculated an entry and I identified their error. After weeks, status and s/w finally updated 3/3 so I could refile. But they made me pay again for state filing even though it was their software that failed calcs. Will look for alternatives
iOS
Mar 5, 2023
No response
I will never you their service! I made an appointment a week ago submitted my paperwork and No one seems to know where my paper works.
MyBlock - Product Description
From receipts to refunds, the redesigned MyBlock app is your H&R Block account & the best way to manage your taxes. We’ll help you achieve your best financial life.  
 
Feel confident about your taxes and finances all year long with MyBlock. Our app helps you communicate, plan, and succeed. Connect with experts and advice. Use it whenever you want, on any device you want. It’s easy. 
 
Need professional tax help?  
Get in touch with an H&R Block tax pro any time of the year, with secure messaging, screensharing, and video chat capabilities. 
Enjoy a stress-free solution for in-person or virtual appointment planning and prep – or switch to a new appointment type whenever you want.  
  
Want help managing your tax forms and info?  
Answer a few quick questions, and we’ll tell you exactly what docs you need to file your taxes.  
Use your personalized tax organizer to collect your docs and get ready to file your taxes.    
Start your taxes before your first appointment by uploading docs and info through the app and answering basic tax questions.   
Take a pic of your forms to quickly add them to your MyBlock account.  
Upload receipts, donations, tax forms, and more as you get them throughout the year. No more scrambling for lost docs at tax time.  
Get quick and easy access to your documents and tax returns — for all of life’s big financial decisions.   
Estimate your potential refund and keep tabs on your return status after you’ve filed. 
 
Want to explore the latest in mobile banking?  
Manage your H&R Block Emerald Prepaid Mastercard® – keep tabs on your refund, current balance, and payments as you spend. 
Save for what matters, with our easy savings tools. 
Access your credit score through LendingTree to stay on top of your financial goals. 
Check your Tax Identity Shield account and membership to protect your tax identity and get alerted to potential issues. 
 
MYBLOCK: TAXES, PLUS SO MUCH MORE. 
 
Your privacy, security, and guarantees are important to us. Please visit hrblock.com to learn more. 
 
Privacy Policy: https://www.hrblock.com/universal/digital-online-mobile-privacy-principles.html 
Service Agreement: https://idp.hrblock.com/idp/Authn/OnlineServiceAgreement.html  
Data Security: https://www.hrblock.com/data-security/  
Guarantees: https://www.hrblock.com/guarantees/
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