Quality degradation at Optum Financial  
Users report higher volume of Quality Issues than usual
77
fair

Optum Financial | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
36%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
64%
iOS
78 Reports
User Feedback
64%
iOS
78 Reports
36%
Android
44 Reports
Optum Financial - Latest Quality Issues
iOS
Feb 27, 2023
The worst!
The app will not allow me to add a document or a photo during the submission procession the confirm button has a green check mark but does nothing when it is pressed. The support line put me on hold. No one ever picked up just a nasty sounding recording saying an agent will be with you… or something like that. Worthless app!!!!!
iOS
Feb 27, 2023
Great app… when it lets you stay logged in
Does everything as promised. Lets you upload receipts to reimburse yourself from your dependent care FSA. Even lets you attempt to send payments directly to your dependent caretaker. I just have problems with the app, because it sometimes doesn't login properly or will time you out and kick you out in the middle of completing an action. can be very frustrating, but you just have to start from the beginning.
iOS
Feb 28, 2023
Claim submission is broken
Claim submission is broken. Works in website though. Not so intuitive claims submissions process
iOS
Feb 28, 2023
Horrible
You guys need to fix your app immediately! I have submitted and re submitted more than 10 receipts for medical expenses and I keep getting emails and letters saying I need to submit documentation. I am using your app to take the pictures of the documents. I look at the pictures to make sure they look good and then when I click the submit button, the pictures vanish. I will not be held responsible for your crappy program. Also, your customer service is straight garbage. They couldn't give less of a crap about me when I call in. Thanks for nothing.
iOS
Feb 28, 2023
Cannot use claim tab for to upload proof
I have no idea how to send the proof
Android
Feb 28, 2023
This app needs improvements. It rarely retains my receipts when I submit them through the app, or at least it doesn't appear that they are retained. Also, I find that it often has a different status for claims than their website does.
iOS
Mar 2, 2023
App not worth it
Think twice about using this app. You hit submit and it circles and nothing more. It says error more often then it works. Avoid this app if you want to keep your blood pressure normal.
Android
Mar 4, 2023
Has been a good app. Except I still haven't got my commutter benifits card and it's been 3 months.
iOS
Mar 4, 2023
Chat got broken an iPhone
Please fix!!!!
Optum Financial - Product Description
Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances.

Mobile features include:
•	Access to view and manage all Optum Financial benefit accounts
•	View account balances and transaction history
•	Pay providers or reimburse yourself for qualified out-of-pocket expenses
•	View and manage claims 
•	Receive smart in-app alerts for claims requiring attention
•	Capture and upload claims documentation through photo capture technology
•	Quick access to previously submitted documentation
•	Connect with a live customer care representative via mobile chat 24/7
•	Manage account preferences and add account users
•	Access eligible expenses listing

Access Instructions
You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com.

ABOUT OPTUM FINANCIAL:
Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management.  By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
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