poor

My TELUS | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

17 Points Past 7 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

88%

Android
144 Reports

iOS unitQ Score

iOS User Feedback

12%

iOS
19 Reports

User Feedback

12%

iOS
19 Reports

88%

Android
144 Reports

My TELUS - Latest Quality Issues

Android

Mar 3, 2023

Will no longer open to check usage, can no longer access account or pay online using phone I gave 1 star but it should be NO star

Android

Mar 3, 2023

Keep closing and I can't pay my bill

Android

Mar 3, 2023

My Telus app can't reopen can't see my account

Android

Mar 4, 2023

app will not open... after update will not open... uninstall.. it opens to tell to update.. still will not open..

iOS

Mar 4, 2023

Data usage

Never able to see data usage on this garbage app.always shows error

Android

Mar 4, 2023

Since the update unable to open the application

Android

Mar 4, 2023

The app closes the moment I open it.

Android

Mar 5, 2023

Would not load

Android

Mar 5, 2023

Rotten Telus service I will look to change distributors pays for the Internet and its walking half the time

My TELUS - Product Description

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you.

Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go.
 
Easily access your account to:
Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments
Check account balances
Update your profile
Learn about special offers and rewards 

Mobility customers can: 
Monitor monthly data, text and voice usage with Siri Shortcuts
Download and view past bills
Set data limits and turn overage protection on or off
Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass

Home Services customers can: 
Upgrade internet plan
Monitor data usage
Easily manage Pik TV and Optik TV channels, theme packs and premium selections
Manage Wi-Fi

Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think.

Please note: 
My TELUS requires iOS 13.0 or later. 
Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible.  
My TELUS is optimized for iPhone.

Want to improve your unitQ Score by 20% within 30 days?

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