44
poor
NYC ACCESS HRA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
84%
Android
94 Reports
94 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
18 Reports
18 Reports
User Feedback
16%
iOS
18 Reports
18 Reports
84%
Android
94 Reports
94 Reports
NYC ACCESS HRA - Latest Quality Issues
Android
Feb 28, 2023
freezes after every upload
Android
Feb 28, 2023
Horrible no communication when applied for emergency food stamps during covid, never got the card by mail.
Android
Mar 1, 2023
Can't upload anyting it just says initializing and it just stays there until you get timed out. The app is a waste of time.
iOS
Mar 2, 2023
Not User Friendly
This app needs to be simplified. It's too hard to find things.
iOS
Mar 2, 2023
Waiting for help
I've been waiting for over an hour to speak to someone because i missed one call! And there's no explanation of certain questions on the app , which doesn't help.
iOS
Mar 2, 2023
Bad bad bad services
I really hate the people works inside bc they are bad people and rude I've been there a lot of times and they rude and I would like to have new worker inside there I wanna new workers bc I will report they attitude and rudes no helpful they don't care what time we leave and etc I will still gonna report till the government sees these I'm disabled I have the rights to get help and when I called theme they take forever to responde I live in my apt over 40 yrs and I have domestic violence since a child till now
Android
Mar 3, 2023
Need to have a chat line in the app. It is nearly impossible to get a person on the phone (if at all). No body has the time to sit and wait for a rep all day
Android
Mar 4, 2023
Uploading documents are impossible!!
Android
Mar 6, 2023
Can't sign up for paperless because email notifications are turned off. When I try to access email notifications there's no option to edit the settings; so, I have to go down to HRA's office and sit there for two hours just to enable my email notifications and go paperless. Great app! So sad... SMH...
NYC ACCESS HRA - Product Description
ACCESS HRA mobile - your benefits on-the-go! View Case Details and EBT Balances The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status. View Appointments The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet. View Payments The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card. Required Documents The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days. Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency. View Accepted Documents The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted. Profile Information The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need. Additional Information You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices. ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.
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