Quality degradation at BILT  
Users report higher volume of Quality Issues than usual
76
fair

BILT | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
42%
Android
28 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
39 Reports
User Feedback
58%
iOS
39 Reports
42%
Android
28 Reports
BILT - Latest Quality Issues
Android
Feb 9, 2023
Will not let a PC run it! This app is not in the Microsoft store, it's not on any site that will allow it to be used on a computer, the largest user base in the world and these jokers didn't write an app that can run on the platform
Android
Feb 12, 2023
this is retarded. why cant you just send the instructions on paper with product like normal people.
iOS
Feb 14, 2023
Nope
Tried to put a mainstays tv stand together and during the process it had some misleading info. For ex: the back side and the front side were indistinguishable in the steps, and I questioned them but did as they said. Only to get to the end and realize it is incorrect. Now I have to figure out how I'm gong to remove the nails. Very inefficient if you can't use the technology you're given to make simple instructions for a simple product. I've run into a lot of issues and product flaws lately idk if anyone else has. But it's absolutely ridiculous how these companies are operatoring without any regard for the consumer.
Android
Feb 18, 2023
0 for 2 on this app. Great idea, but the wrong products come up. I was completely lost until I realized I was looking for parts for the wrong garage door opener. I almost took it back!
Android
Feb 19, 2023
Junk just junk because they dont know how to keep the app up to date with the newest stuff that they dont have. App is lagging behind when it comes to new products
Android
Feb 27, 2023
Didn't have anything about the chair that I purchased at Walmart.
iOS
Feb 28, 2023
The Instructions Were Completely Wrong
I liked the idea of being able to use the interactive building guide that this app offers. I purchased the Backyard Discovery's Cordova 14x10 Gazebo and I tried to use this app to help me build it. It was fine at first but there were little things that seemed wrong when I was sorting parts. I was struggling to get started with the project because the app said I needed parts that weren't included. I thought the manufacturer sent me the wrong hardware because the app said I was supposed to have 96 of a certain type of bolt and I only had 7. After speaking with Backyard Discovery's customer service (they are fantastic by the way) they said the paper manual provided is more accurate since Bilt is a 3rd party that isn't always up to date. When I compared the paper manual to the app, they were correct, the manual I was provided was correct where this app was wrong. This app caused me days of delays on this project and a ton of frustration. Beware of how much faith you put into it.
Android
Mar 1, 2023
This app is not working properly...
Android
Mar 4, 2023
Worst app. Pointless. Instead of just providing a pdf of the manual it has pages with animations, pop up videos and more intrusive features. Solves a problem that never existed.
BILT - Product Description
Intelligent Instructions®
 
BILT for iPhone and iPad features interactive, 3D step-by-step instructions for products requiring assembly, installation, set-up, repair, or maintenance.  Easier than paper instructions (and more fun), BILT makes assembly straightforward, intuitive, and easy to understand.
 
BILT for iPhone and iPad features:
• An overview of the time, tools, parts, steps, & the number of people required for your project 
• 3D instructions showing all the parts come together in an animation 
• Interactivity including pinch to zoom, slide to rotate, & tap for more information
• Audio & text guidance with simple play/pause controls to help you through the process at your own pace
• Ability to save receipts electronically with the product details for easy access
• Quick product registration & warranty retrieval
• In-app product rating & review
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