Quality degradation at brightwheel: Child Care App  
Users report higher volume of Quality Issues than usual
69
poor

brightwheel: Child Care App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-25 Points Past 7 Days
Category: Education
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
92%
Android
73 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
6 Reports
User Feedback
8%
iOS
6 Reports
92%
Android
73 Reports
brightwheel: Child Care App - Latest Quality Issues
Android
Feb 13, 2023
Connection issues. I updated the app and it worked for maybe an hour and then went back to not working. Fix your app.
Android
Feb 15, 2023
Can't get my tax info I've been trying since last month. When I click learn more it says error webpage not available.
iOS
Feb 24, 2023
Need ability to sort conversation
When I open a conversation, it automatically goes to the top and I have to scroll down all the way down to find the most recent message. We need the ability to sort conversations with new messages at the top. Also, we need the option to delete a message.
Android
Feb 25, 2023
Have really enjoyed the app as a new parent. Love the communication that happens between daycare teachers, admin, and parents. Managing payments and tax information has been super easy thanks to Brightwheel. I would give it 5 stars, but I would really like to see an improvement that allows parents to upload photos to admin/ teachers in the messages. Admin can send photos to parents, why not the other way around?
Android
Feb 27, 2023
I love how easy it is to log into this app and see everything my child has been learning, eating and up to date time on when she takes a nap. It contains a lot of useful information that, while having to be at work most of the day, puts my mind at ease on the wellbeing of my child. One downfall is I haven't been able to pay with automatic payments until here recently. I have no way of tracking my previous payments to the daycare because of payments being made with cash.
Android
Feb 27, 2023
I'd give you 5 stars but in my Pixel the notifications take too long to update. And, the learning tab with the lesson plans is always empty. My husband has an Iphone and he can see all the lesson plans so I know they are populated. Please fix this because as a parent I am very interested in what my child is doing everyday.
iOS
Mar 1, 2023
Super helpful!
Intuitive and helpful! My only complaint is about notifications. I'd love to be able to filter which ones I get right away. I am a floater at our center and am assigned to multiple rooms but I don't need to see all the rooms' notifications each shift — and time settings so I didn't have to keep getting messages or manually have to silence the app after my shift!
Android
Mar 2, 2023
I really like the app, one place that needs attention is the photos, hard to find all, scrolling is a pain. Would be great to have a panel where I could see all the pictures at once
iOS
Mar 3, 2023
Be weary of autopay
Parent perspective- this app is really for the childcare provider more than the parents. The pictures are nice and updates. But watch out about placing your payment info with them! They will charge you without your consent and blame it on the childcare provider's account. Lack of ethical responsibility in ensuring their providers know what they're doing when signing up.
brightwheel: Child Care App - Product Description
Brightwheel is the #1 software solution for preschools, child care providers, camps, and after school programs.

Brightwheel is the only app that integrates everything you need: sign in/out, messaging, learning assessments, daily sheet reports, photos, videos, calendars, scheduling, attendance, online bill pay for parents, and much more.

 Brightwheel lets you manage your center, streamline workflows, and engage with parents, so you can save time and money, make life easier for your staff, and improvement satisfaction for your parents.

 Join tens of thousands of preschools, child care centers, and daycare programs across the globe that have fallen in love with brightwheel!

 PRESCHOOLS / CHILD CARE / DAYCARE / CAMPS: Manage your students and classrooms, track attendance, schedule, and room ratios, share photos and videos, assess learning milestones, communicate with parents, send paperless invoices and payments, review daily sheets, and manage staff. Brightwheel is your all-in-one preschool and child care management app!

 PARENTS: Engage in your child’s day with a real-time feed of photos, videos, schedules, reminders, and updates. Use brightwheel’s digital check-in to securely sign in and out, pay tuition online, and even invite grandparents, nannies, and friends to join in the fun!

 Features include:

• Central Database: Store everything related to kids and families in one secure place.

• Student Check-In: Multiple digital check-in options available including digital signatures, 4 digit check-in codes, and a kiosk mode - all aligned with child care licensing requirements.

• Staff Check-In & Ratios: Make administrative tasks easier by managing staff check-in to see your ratios across all your rooms in real time.

• Attendance: Easily log attendance and absences for your school-age students, infants, and toddlers. Use our attendance tracking system to keep track of your toddlers.

• Photo and video sharing: Snap photos, record videos and tag students with one click. Automatically saved to your account and shared with parents (with no extra work!).

• Daily Sheet Reports & Schedules: Log naps, meals, bathroom, and other activities. Parents get a feed and daily summary. Daily sheet reports are a breeze with brightwheel.

• Assessment & Observations: Make note of progress, achievements, and activities with pre-loaded state standards and a DRDP tool. Share with parents or privately amongst teachers.

• Student Feed: Parents get a personalized feed throughout the day. Save time – no more paper tracking sheets or sending individual photos.

• Parent Communication: Manage parent communication from one central hub (notices, calls, texts, etc.).

• Calendar: Share schedules, events, holidays, and important dates with both families and staff.

• Paperless Billing: Seamless electronic billing and payments for tuition and fees. Use brightwheel for all your child care accounting needs.

• Reporting: Detailed reports of every brightwheel feature for billing and licensing requirements.

• Seamless Sync: Brightwheel stays up to date across all phones and tablets – so teachers can use their own device or a school device.

• Web Portal: Easy management and great functionality available on the web, too.

• Affordable. Both free and premium plans available to fit your needs.

And... much more coming! Brightwheel is the #1 early education platform for preschools, child care providers, and daycares, and we’re always committed to innovation with frequent improvements and new features.
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