Quality degradation at CarGurus: Used & New Cars  
Users report higher volume of Quality Issues than usual
56
poor

CarGurus: Used & New Cars | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
133 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
29 Reports
User Feedback
18%
iOS
29 Reports
82%
Android
133 Reports
CarGurus: Used & New Cars - Latest Quality Issues
Android
Mar 1, 2023
Please get rid of the "refresh" while adding filters! Trying to scroll back to the top and the app refreshes and you need to start all over. After 2 times I just close it and use another.
Android
Mar 1, 2023
Doesn't work , doesn't let me add my postal code
Android
Mar 1, 2023
Issue with menu. Not selecting what i press on.Which then makes the app unusable to search for used cars.
Android
Mar 2, 2023
freezes sometimes and I have to begin a new search. but overall very good app 👌
Android
Mar 3, 2023
App is very laggy, I click on a button and it takes forever to actually process the action
Android
Mar 3, 2023
When changing search filters, it is impossible to scroll up. It simply refreshes the page instead of scrolling up. This didn't used to be a problem. Why would you release untested software? DO NOT outsource software development. Hire only experienced American developers. Some foreign Master's degrees realistically put people on the level of American college freshman in terms of app development. Maybe I'm wrong to assume you're outsourcing, but the app is extremely amateur.
iOS
Mar 4, 2023
Nope
App no longer works. Phone up to date, app is updated. Keep being told to reload page..
Android
Mar 5, 2023
Sponsored listing makes it difficult to calibrate the search accurately. Also, it's slow and photos are not getting loaded fast enough!
Android
Mar 5, 2023
I love cargurus, but for the love of God please fix the app so that it doesn't reset all my filters when I scroll up. This is not a web browser, I should not drag down and expect to "refresh" anything. But the infuriating part is when I only want to look at Camaro, 2018-2022, 6.2L engine, Manual Transmission, and in 200 miles, and below $40,000 and then I try to scroll up and... poof, it refreshed. All gone. But the worst part is it's not when I scroll to the top it's ANY time swiping down.
CarGurus: Used & New Cars - Product Description
Looking for a used or new car? Find it on CarGurus. We take the guesswork out of car shopping by running the numbers on tons of cars, providing you with all the important details, and serving everything up in an easy-to-understand format. See if a car is overpriced or a great deal, access key negotiation info, and find financing*—all on the app. Want to sell your car? We can help with that, too.

DATA-DRIVEN DEAL RATINGS:
Our deal-rating algorithm digs deeper, analyzing thousands of details like price, accident history, dealer reviews, and dealer location to give cars a deal rating from great to overpriced. Our algorithm is so rigorous that it only rates 30% of cars a good or great deal. That means when you see a great deal on CarGurus, you can be sure it’s a great deal.

VALUABLE INSIGHTS:
Get free access to key info like accident history, days on lot, number of owners, and price changes—all in one place. No digging necessary.

GET PRICE DROP ALERTS, NEW DEALS & CAR RECOMMENDATIONS: 
We’ll let you know any time there’s a price drop on a car you’ve saved. You’ll also receive new deals and car recommendations based on your search. 

FINANCE IN ADVANCE*: 
Find financing ahead of time so you can shop with your real monthly payment and have real rates in hand when talking to the dealer. There’s no impact on your credit score, and it only takes minutes.*

SELL YOUR CAR:
Sell your car yourself in our private marketplace. With access to vetted buyers and smart tools, you can get the offer you deserve. 

*Finance in Advance is a product of CarGurus, Inc. Subject to final agreement between you & dealership. Financing not completed on site. Completing a credit application at a dealership may result in one or more inquiries posted to your credit file. Subject to agreement on terms and conditions with the participating lender.
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