Quality degradation at Chase Mobile®: Bank & Invest  
Users report higher volume of Quality Issues than usual
57
poor

Chase Mobile®: Bank & Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
58%
Android
397 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
286 Reports
User Feedback
42%
iOS
286 Reports
58%
Android
397 Reports
Chase Mobile®: Bank & Invest - Latest Quality Issues
Android
Mar 4, 2023
This app was working fine until your last update. Now it crashes just as it opens. Please fix!
Android
Mar 4, 2023
Terrible UI for travel. Filters clunky and don't work, entire travel booking experience is like a time warp back to 2005. Not a premium card experience.
iOS
Mar 4, 2023
Please fix the deposit check feature
I've been using this app for years with no issues. For months now every time I try to deposit a check with the app, the screen goes black when it's time to take a picture. I've allowed the app access to the camera, have uninstalled and reinstalled… not sure what the issue is but wish they'd fix it.
iOS
Mar 4, 2023
WORTHLESS BANK
CHASE IS A RIP OFF AS A BANK!! They have hassled my account ever since I joined the bank. I regret having ANYTHING to do with these charlatans!! Disgraceful harassment agents from anal retentive fraud department going after EVERY PURCHASE I MAKE THEY REJECT?!
Android
Mar 5, 2023
Terrible.... App is 95% unusable luckly the only part of the app that works is where you make the payment. Go figure!
iOS
Mar 5, 2023
Wow do not bank with theses people !!
Honestly, I'm not one to write a negative review…. But not only is it impossible to get a hold of any customer service. They also charge you in addition to interest rates a service fee which is borderline $100 depending on your bank account number I guess. If you want to pay someone to charge you more money, go ahead and enjoy the lack of service because this is honestly the worst bank I've ever dealt with.
iOS
Mar 5, 2023
rdrag 1949
One of the worst apps i ever used never worked right can't sign in just terrible
Android
Mar 5, 2023
Account has not been updated since February, why??? I need my updated account????
Android
Mar 5, 2023
I do not recommend Chase Bank whatsoever. After showing them my social security card MULTIPLE times, they still somehow had no record of it, freezing my account. I was left stranded 3000 miles away from home
Chase Mobile®: Bank & Invest - Product Description
Bank securely with the Chase Mobile® app. Manage your investments with J.P. Morgan and your Chase accounts: monitor your credit score, budget and track monthly spending, send and receive money with Zelle® and deposit checks.

Manage your accounts

• Review activity in all of your accounts: checking, savings, credit card, home, auto, business and commercial banking
• Deposit a check

Manage your investments with J.P. Morgan

• Get commission-free trades for stocks, options, ETFs, mutual funds and more
• Use portfolios designed by us and matched to your goals

Payments: Convenient ways to pay

• Send and receive money with Zelle
• Schedule, edit or cancel payments for your Chase credit card and other bills
• Transfer money between your accounts

Credit Journey: Check your credit score

• Get your credit score for free
• Help shield yourself from identity fraud with credit monitoring

Budget: Get a clearer picture of your finances

• See daily spending insights at a glance
• Set up your budget and track debit/credit card transactions
• Grow your savings consistently with Autosave

Security: Keep your money safe & secure

• 24/7 fraud monitoring for unusual account activity
• Lock and unlock your account if you misplace your card
Rewards, offers & deals

• Track and redeem your Chase rewards
• Earn statement credit by using Chase Offers with eligible credit/debit cards

Connect with Chase

• Schedule a meeting with a banker
• Find the nearest Chase branches and ATMs
• Speak with a representative 24/7

Disclosure

• Some features are available for eligible customers and accounts only. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. A qualifying Chase transfer account is required to transfer funds via text.
• There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations.
• For illustrative purposes only—not intended as an endorsement or recommendation. The projections or other information generated regarding the likelihood of various investment outcomes are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results
•  Commission-free online trades apply to trading in U.S. listed stocks, Exchange-Traded Funds (ETFs), and options. Option trades are subject to a $0.65 per-contract fee. Sales are subject to a regulatory transaction fee of between $0.01 and $0.03 per $1,000 of principal. There are costs associated with owning certain investments, including mutual funds and ETFs. Offer terms and pricing are subject to change and/or termination. Other fees and restrictions (including account types) apply. See chase.com/online-investing-pricing for terms and conditions.
• Options contract and other fees may apply.
• J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.
INVESTMENT PRODUCTS:
•	NOT A DEPOSIT
•	NOT FDIC INSURED
•	NO BANK GUARANTEE
•	MAY LOSE VALUE
• Face ID, iPhone, iPad and Touch ID are registered trademarks of Apple, Inc.
• Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC
• Equal Opportunity Lender
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