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Citi Mobile® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-1 Point Past 7 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

93%

Android
3508 Reports

iOS unitQ Score

iOS User Feedback

iOS
264 Reports

User Feedback

iOS
264 Reports

93%

Android
3508 Reports

Citi Mobile® - Latest Quality Issues

Android

Mar 5, 2023

Slow not user friendly glitches

Android

Mar 5, 2023

Crashes when I try to do a mobile deposit. Crashers after I take the picture of the check

Android

Mar 5, 2023

Cant sign in

Android

Mar 5, 2023

Like HANDLE_REMOVED below, I can no longer make deposits by app. Though I have given the app access to my camera, it cannot photograph the check - the window with the grid opens, sees the check, but shuts automatically within 1-2 secs without photographing. "Capture manually" link can't be invoked. On Pixel 6A with latest Android is

Android

Mar 5, 2023

Not opening when I log in on new device. Help

Android

Mar 5, 2023

Won't allow me to deposit a check. Keeps crashing after or during taking a photo.

Android

Mar 5, 2023

Very accessible info except how to log off is hidden under the profile tab. Not very user friendly for that function.

Android

Mar 5, 2023

Finger print reader doesn't work well.

Android

Mar 6, 2023

They won't let me pay and are charging me interest. They randomly dropped my credit down to 5% of its total without warning with my account in good standing and their system refuses to let me speak to a human. Dealing with them is insufferable and they are beyond shady. Also my cash back rewards seem to have vanished. That's theft.

Citi Mobile® - Product Description

Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch 
Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time 
Zelle®: A fast, fee-free  way within the Citi Mobile App to pay and easily split payments with people you trust.**   
Mobile Check Deposit: Quickly and easily deposit checks from anywhere
ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S.
Account Information: View your statements, check balances and recent activity 
Make same-day or scheduled payments easily  
Smarter  
Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts  
Bill management*: View and manage your bills and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free 
Make payments, including automatic payments, and transfers.
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month 
Secure  
Citi® Quick Lock: Lock or unlock your lost or misplaced card  
PIN Reset: Reset your debit card PIN from your mobile device  
Enable Touch ID® or Face ID® for a fast and safe way to access your account
 * Features are available today on a limited basis.
**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 
Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.

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