Quality degradation at Disney Cruise Line Navigator  
Users report higher volume of Quality Issues than usual
36
poor

Disney Cruise Line Navigator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
26%
Android
18 Reports
iOS unitQ Score
iOS User Feedback
74%
iOS
50 Reports
User Feedback
74%
iOS
50 Reports
26%
Android
18 Reports
Disney Cruise Line Navigator - Latest Quality Issues
iOS
Feb 15, 2023
Disney Dream to Bahamas
After we have been told by friends that the food was really good we were completely disappointed with formal dining menu. All and I'm serious all food was served cold or slightly warm. Some were inedible. Buffet was somewhat good but then again mostly cold. The crab legs were great and the seared scallops the first night were on point. That's it. Lunch buffet a female personnel advised the male worker behind the shrimp / salad and crab leg counter they are running low on the crab legs. He told don't worry about it. They can wait. We were shocked. Be vigilant on excursions fees. Swim with dolphins and you go as a spectator be prepared to pay over 120.00 dollars. Half to watch and approximately 58 dollars for gratuity fees. Oh and with an infant of 8 months they also pay those fees. Also at formal dining. The 8 month old had to pay gratuity fees and they didn't eat the food. We had our own baby food. She has no teeth yet. That was ridiculous to say the least. A total scam. Never again take another Disney cruise. Been on 9 Carnival cruises and their food 10 x better. Entertainment at every dinner. Service from staff was great except for the lazy guy that didn't want to go get extra crab legs.
Android
Feb 17, 2023
Very bad messages, delayed the whole trip some people in our party didnt get messages. Frequently I would be disconnected from the app. Two party members were kicked from the app as if they hadnt been on the cruise. Feels like the app was tested with wifi connection and cell service in mind and then shipped for use on a boat where you have neither.
Android
Feb 18, 2023
You really need to know beforehand if your paperwork was verified. There should be a place on the room TV to get help with the app once aboard. We missed all the Pixar stuff because we couldn't get the app to work properly. Instructions to set it up were for iPhone only. Drink of the day should be listed for the week, so you can reorder your favorite.
iOS
Feb 20, 2023
2/4-2/11 cruise
The cruise staff and entertainment were great. The cost for the Internet was very overpriced. For the price of the cruise, it should be free. Our dining servers were excellent, and we had so much fun. The fish that was served in general was not cooked well or too well, and the lobster in particular was tasteless and not fresh. My cabin was comfortable and well cared for by Shinde. Getting off the ship for castaway cay was a nightmare. I ended up in the emergency room the night I got off the ship and had a strep infection and Covid. these days I guess that sort of thing cannot be prevented.
iOS
Feb 26, 2023
1 Star for not fixing Face ID still
1 Star for not fixing Face ID still.
Android
Feb 28, 2023
Just got the app. It has crashed on me nonstop since because of a bug. Rating will change when bug is fixed.
iOS
Feb 28, 2023
Update - no remember me?
Since the most recent update february 2023, there's no option to “remember me” and have to authentic with a code in email every time I log in. Very frustrating and time consuming.
Android
Mar 1, 2023
This app keeps crashing and I get a message that the app has a known bug. It used to work about a month or so ago. Not sure if a recent update caused the issue.
Android
Mar 2, 2023
Whenever I open this app, the Android system notified me there is a bug and therefore the app should be forcefully closed. Please fix the problem.
Disney Cruise Line Navigator - Product Description
Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board!

When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more.

 When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group! 

 To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise!

 AT HOME

 Get Ready to Cruise

·     Retrieve your reservation so you can review details including required documents, make payments and more.

·     Use My Online Check-In to fill out your cruise documents and register kids for youth clubs.

·     Explore activities and entertainment.

·     Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery.

·     Keep or change your dinner Seating assignment. 

·     Add or edit Vacation Protection Plan and Ground Transportation. 

 ·     View your Air Transportation.

 ·     Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more. 

ON BOARD THE SHIP 

Enhance Your Experience 

·     View onboard activities across your entire voyage. 

·     Plan your day, from shows to shopping. 

·     Review your ports of call and at-sea days.

·     Read details about activities that interest you. 

·     Check menus before dinner—kids’ menus too—and easily access your dining schedule.

.     Check out the latest offers and specials. 

·     Save favorite activities in one convenient list. 

·     View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. 

·     Find Disney Characters throughout the ship. 

·     For assistance, visit our new Help Center.



Know Where to Go

·     Explore your ship deck by deck, from bow to stern.

·     Find locations of the activities you want to do.

 

Stay in Touch 

·     Use Onboard Chat to stay connected to your family, friends and shipmates.

·     While aboard your cruise, chat one-to-one, or with multiple friends and family members at once. 

·     Use our wide array of Disney emoticons to express yourself as you chat.

 

Download the Disney Cruise Line Navigator and get started!

Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature.

Privacy Policy: https://disneyprivacycenter.com/

Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/

Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/

Terms of Use: https://disneytermsofuse.com 

Do Not Sell My Info: https://privacy.thewaltdisneycompany.com/en/dnsmi
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