Quality degradation at Doctor On Demand  
Users report higher volume of Quality Issues than usual
82
fair

Doctor On Demand | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
85%
Android
328 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
57 Reports
User Feedback
15%
iOS
57 Reports
85%
Android
328 Reports
Doctor On Demand - Latest Quality Issues
Android
Mar 1, 2023
doesnt work
Android
Mar 1, 2023
Cannot locate my employer or health care plan. Frustrating.
iOS
Mar 1, 2023
Awesome app except for one feature missing
App is awesome as you can look and pick the providers you want or need. Only downside is when you get disconnected there is no way to reconnect back with your provider for that appointment. You are redirected to message customer service and even that is not instant. I didn't get a call back till the next day. So, just make sure your connection is good and there won't be any issues otherwise you have to schedule a follow up visit.
Android
Mar 2, 2023
My doc missed our appointment. I drove to a place I could get wifi, logged in and sat waiting for about 15 minutes before the screen dropped. It took me back to my previous appointment summary. Now there is no record in my app that I even had an appointment, which I left work for and need a note. Messaged the customer service dept with no responses, now next-day. I'm sure eventually there will be a class action against these people, which I'll be happy to see.
Android
Mar 3, 2023
It was working well but for months now, you cannot schedule a psychiatry appointment, forcing you to wait over 20 minutes for anyone to pick up at customer service. Absolutely ridiculous and highly disappointed. Only good thing right now is the actual doctors and not having to drive anywhere to see someone, if I can manage to schedule an appointment.
Android
Mar 3, 2023
It's good for mental health but what they don't tell you is DO NOT schedule an appointment while using a VPN. And don't attend an appointment while using a VPN. You'll immediately be kicked out of a session when you try to join if you did use a VPN.
Android
Mar 4, 2023
Okay medical help, terrible billing. App consistently estimated cost to be substantially lower than it was. Beware of bad estimates and surprise bills.
Android
Mar 5, 2023
Good experience. App feels secure and well designed. Fairly easy to use and navigate. Was a little unsure if I was properly connected as several notifications came through at or near the appointment time and initially, there was only a blank screen with the Dr on demand logo, but clicking a second notification brought me to a more active screen and the visit began.
Android
Mar 5, 2023
I never installed this on my phone. They did this without my approval
Doctor On Demand - Product Description
Connect face to face with a doctor, psychiatrist or psychologist through video on your iPhone or iPad. Doctor On Demand by Included Health works with or without insurance and is available at reduced rates through many major health plans and large employers. You’ll always see your cost upfront and won’t receive a surprise bill after your visit.

Doctor On Demand by Included Health’s providers are licensed, board-certified and US-based. With an average patient rating of 4.9 out of 5 stars, our physicians, psychiatrists, and psychologists have experience across many specialities.

From colds to cholesterol, our providers can treat hundreds of issues online through video. Just like an in-person visit, your doctor will take your history and symptoms, perform an exam, and may recommend treatment - including prescriptions and lab work, if needed. Doctors can also access your vitals, such as temperature and blood pressure, through our integration with Apple's HealthKit. If your employer or school requires a doctor's note, one can be provided.

Doctor On Demand by Included Health also offers a private space to meet face to face with a psychologist or psychiatrist through video. Choose from a diverse group of therapists and work with them to address what’s important to you from the privacy of home. You can also take a free mental health assessment to find out if you will benefit from talking to us. Our therapy and psychiatry appointments are available in as little as two weeks, much faster than finding a traditional provider.  

Here are some examples of how we can support your full mind and body health:

-Cold & Flu
-Urinary Tract Infections
-Sinus Infections
-Acne, Rashes & Skin Issues
-Screenings for High Cholesterol, Diabetes & Thyroid Issues
-Headaches & Migraines
-Allergies
-Depression
-Stress & Anxiety
-Grief & Loss
-Prescription Refills 

Doctor On Demand by Included Health lets you avoid the hassle, wait and cost of a walk in clinic, urgent care or ER.  You can chat virtually through video with a doctor 365 days a year–weekends and holidays included. 

Below are some frequently asked questions about our app:

When are doctors available?
Our physicians are available, on call, and standing by 24/7/365, weekends and holidays included. You can see a doctor immediately or schedule a visit at your convenience. If you would like to see a psychologist or psychiatrist, you can schedule an appointment 7 days a week.

Is insurance accepted? How much does a visit cost?
Our services are available with and without insurance. We also partner with many top employers and health plans to reduce your cost. See exactly what your visit will cost before you connect. 

Who are the doctors?
Doctor On Demand by Included Health's trusted, US-based, board-certified physicians, psychiatrists and licensed psychologists have an average of 15 years experience and come from diverse backgrounds with a variety of specialties.

How does it work?
Connect face to face with a medical doctor right from your phone in as little as five minutes. Just like an in-person visit, the doctor will take the patient's history and symptoms, and perform an exam. Doctor On Demand by Included Health also offers a private space to meet with a psychologist or psychiatrist through a video visit from the privacy and convenience of home–or anywhere you are.

What can you treat?
From colds to cholesterol our medical doctors can treat hundreds of issues, including cold & flu, urinary tract infections, allergies, headaches, sprains and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Doctor On Demand by Included Health’s psychologists and psychiatrists can see you for anxiety, stress, depression, PTSD, trauma and loss, relationships, postpartum and behavioral therapy.

This service is available nationwide, in all 50 states and the District of Columbia.
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