Quality degradation at FanDuel Sportsbook & Casino  
Users report higher volume of Quality Issues than usual
45
poor

FanDuel Sportsbook & Casino | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Sports
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
9%
Android
29 Reports
iOS unitQ Score
iOS User Feedback
91%
iOS
287 Reports
User Feedback
91%
iOS
287 Reports
9%
Android
29 Reports
FanDuel Sportsbook & Casino - Latest Quality Issues
iOS
Mar 4, 2023
Wont let me deposit money
^^
iOS
Mar 4, 2023
Horrible App
I've been creating passwords almost every day because it keep logging me out. The app needs some major upgrades and maintenance.
iOS
Mar 4, 2023
Can’t log in
It won't let me type in my password half the time
iOS
Mar 4, 2023
Trash beyond trash
This app is a joke. I bet so much money and didn't even get a bonus…. Waste of money and time. Not to mention their slots are laggy as heck.
iOS
Mar 4, 2023
THIEVES. Terrible, appalling customer support. Glitchy AI.
I've had horrible experiences with FanDuel and their support team over the past year- but it has gotten exponentially worse and they are at an all time low. When playing a live dealer game, at any point (even if you have full WiFi 350mbps and full service) the game will force you to exit while in a hand- specifically blackjack. I was dealt a 7 vs dealers 3, and as I went to hit, the game crashed (FanDuel's UI) and then didn't have the option to hit or stay. I took a screenshot immediately and the dealer even advised me to contact support to Reddit the situation as it was on their end. After waiting in a queue of 445 people for an hour and 15 minutes, I was met by a customer service rep, this one was named Christopher. I advised him the situation, told him my frustration wasn't personal, and sent him the screen shot. All I was asking for was the money rightfully owed to me. Nothing more nothing less. After 11 minutes of silence - I'm assuming to review the screenshot and ask his boss how to successfully rob the customer with no update- he gets back to me with a scripted copy and paste answer and says it's my fault not theirs. I was, and am beside myself. Is this a joke? Wagered half a million dollars over three years with this company- and when their UI glitches, and all I'm asking for is to be credited what I am rightfully owed- I am met with incompetency and denied what is rightfully owed. The non loyalty is astounding. I will be publishing this on Twitter, instagram and Facebook to make these thieves known. Everyone- for your own good- stick to any Sportsbook not affiliated with FanDuel. Below is my initial review from a year or so ago: If you even manage to get to a customer support agent after waiting hours in the queue, it's usually some entry level kid who has no idea what they're talking about or no authority. God forbid if a promotion is incorrect or something has gone wrong, because speaking to a supervisor is non existent. They say they will reach out to you within 24 hours, well I've been waiting 5 days and have followed up each day to get the same runaround. It's a joke. You're on your own if you use FanDuel. DraftKings support however, top tier.
iOS
Mar 4, 2023
Front and Back End Updating
The information during the games needs to be faster on updating, along with fluidity of the app. I don't know how many times I've put a bet down and lost because the information hadn't updated to even relative to the current state of the game. For the hundreds of millions possibly billions this platform makes you think it's be able to push a lot better info out during “live betting”. Also just like how you do for soccer sometimes and horse racing. Provide live feeds. Charge like 5 bucks a month and you'll have an affordable game stream along with more attraction to bet.
iOS
Mar 4, 2023
Login page
They can't figure out their login page, Face ID almost never works and I've had to change my password for no reason multiple times now. Probably won't be using the app anymore it's terrible and unreliable
iOS
Mar 5, 2023
Fix your app
In the past week I've had to reset my password about 15 times because your stupid app thinks there is suspicious activity. I'm literally logging on from the same device every time. Figure it out!
iOS
Mar 5, 2023
Issues with “suspicious logins”
I am all for cyber security. It's very important. But whatever FD developers did to their app in the last couple weeks is frustrating. The UI of the app is 1 in the industry in my opinion but I can't use it because I am consistently asked to reset my password. Then once reset, and I try to login, I'm locked out, again. Happens almost daily, probably in excess of two dozen times in two weeks. It frankly makes you want to use other competitors as when you want to place a wager, wasting 10+ mins is an impact to odds and is a big turn off. They need to get this resolved.
FanDuel Sportsbook & Casino - Product Description
FanDuel Sportsbook is officially LIVE in Virginia, Michigan, Illinois, Pennsylvania, Tennessee, New Jersey, Indiana, Colorado, West Virginia, and Iowa! Get in on the action of the NBA and NHL Playoffs, plus major tournaments in Soccer, Tennis, and Golf this summer with a secure U.S. sportsbook and collect your winnings lightning fast! From straight bets to special player props, there's no lack of action to get skin in the game on FanDuel Sportsbook. Don’t forget to check out latest offers for more ways to win on the ice or hardwood! In addition to UFC, PGA and major leagues like the NBA, NHL, MLB and NFL, users can take advantage of our in-game betting offers, same game parlay feature, and boosted event odds! Sign up to bet on all your favorite teams year-round, or try our casino games all within the FanDuel Sportsbook & Casino app. Register today for FREE to legally bet on all your favorite sports — including pro and college football, basketball, baseball, hockey, and more! Cashing out your winnings is lightning fast, and you’ll get the same convenience, safety, and security you’ve come to expect from FanDuel. You decide what to put your money on, including live in-game wagering, cross-sport parlays, futures, teasers, round robins, numerous prop bets, and more! With FanDuel Sportsbook, getting started and putting down a wager is quick and simple: 1. Download the app and create your account 2. Find the sport, game, and outcome you wish to bet on. 3. Submit your bet slip and look out for great live in-game opportunities in app as the match progresses! MORE WAYS TO WIN - NEW! Cash Out - Moneylines - Over-Unders - Spreads - Parlays - Round Robins - Futures - In-Game Betting - Teasers - Props - & More! BEST IN CLASS PROMOTIONS - Odds Boosters - Parlay Insurance - Big Win Bonuses - Risk-Free Bets - & More! WHAT TO EXPECT - The latest odds - Simple, secure deposits - Lightning fast payouts - World-class customer support AVAILABLE - NFL & College Football - NBA & College Basketball - Major League Baseball - National Hockey League - Soccer, including Champions League, La Liga, and the English Premier League - MMA - Tennis - & More! Download today for FREE and get in on the action today! If you or someone you know has a gambling problem and wants help, call 1-800 GAMBLER. 21+ and present in NJ or PA. Eligibility Restrictions Apply. For California privacy rights, see the Privacy link in our App Menu after Download

With FanDuel Sportsbook, getting started and putting down a wager is quick and simple:
1. Download the app and create your account
2. Find the sport, game, and outcome you wish to bet on.
3. Submit your bet slip and look out for great live in-game opportunities in app as the match progresses! 


MORE WAYS TO WIN
- Cash Out
- Moneylines
- Over-Unders
- Spreads
- Parlays
- Same Game Parlay
- Round Robins
- Futures
- In-Game Betting
- Teasers
- Props
- & More!
 
BEST IN CLASS PROMOTIONS
- Odds Boosters
- Parlay Insurance
- Big Win Bonuses
- Risk-Free Bets
- & More!
 
WHAT TO EXPECT
- The latest odds
- Simple, secure deposits
- Lightning fast payouts
- World-class customer support
 
AVAILABLE
- NFL & College Football
- NBA & College Basketball
- Major League Baseball
- National Hockey League
- Soccer, including Champions League, La Liga, and the English Premier League 
- MMA
- Tennis
- & More!


Download today for FREE and get in on the action today!
 
21+ and present in CO, IA, IL, IN, MI, NJ, PA, TN, VA, or WV. Gambling Problem? Call: 1-800-522-4700 (CO), 1-800-BETS-OFF (IA), 1-800-9-WITH-IT (IN), 1-800-270-7117 for confidential help (MI), 1-800-GAMBLER (NJ, PA, IL, VA), TN REDLINE 1-800-889-9789 (TN), or visit www.1800gambler.net (WV).
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