Quality degradation at Fitness App (by Trainerize)  
Users report higher volume of Quality Issues than usual
33
poor

Fitness App (by Trainerize) | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-26 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
53%
Android
35 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
31 Reports
User Feedback
47%
iOS
31 Reports
53%
Android
35 Reports
Fitness App (by Trainerize) - Latest Quality Issues
Android
Feb 25, 2023
Frustrating issues with freezing/ glitching/locking up when trying to use the message function with my trainer or to document my workout. Trying deleting and reinstalling, still having issues.
Android
Feb 26, 2023
Buggy, crashy and annoying Initially I loved it. Payments, plans, habits etc. But for the last couple of weeks it's just crashing over and over. I'm looking at other options now which is annoying as hell. Messaging is awful, slow and unresponsive, app crashes all over and I'm having issues with payments with clients. All in all I wish I'd just gone somewhere else as if I switch to another app is going to take ages to swap over and cost me a lot of time.
Android
Feb 27, 2023
This app is unbelievably glitchy and freezes when typing in the comment box. I see this is an ongoing issue in the previous comments and it still is an issue. I also attempted to reach support but just was directed to leave a voice mail. My trainer uses this app otherwise I would have deleted it off my phone already
iOS
Feb 28, 2023
Very unstable
This app used to be great but it now crashes every set and heats up my phone. I've tried updating,restarting, everything and it still does it
iOS
Mar 2, 2023
Extremely slow
The app is extremely slow, often to the point that I can't even use it. Sometimes, it takes over 5 minutes for me to even get to the point where I can send a message to a client. Other times, it just crashes, then I'll give up and just wait until I get to my laptop. Works great when it's not slow, but that's been a rare occurrence for me. I've been using the app for several months now and the problem has been pretty consistent.
iOS
Mar 2, 2023
Ad makes control buttons difficult to see
Great app but there's an ad for “Lifting institution” that is in white at the top of the screen and the control buttons on top are white as well so invisible against the ad.
iOS
Mar 3, 2023
Great app! But crashes a lot…
Absolutely love this app. The layout, content, all of it. I would be giving it 5 stars, but it crashes A LOT. I have to close it and reopen it several times to just log in a quick weigh in or something. If this bug could be fixed, it would greatly improve the experience.
Android
Mar 4, 2023
It crashes after I attempt to go past " turn on notifications"
iOS
Mar 5, 2023
Great app when your paying for a trainer. Not once you stop.
App essentially completely worthless as soon as your done working with a personal trainer. Once they remove you from their list of clients, the app is essentially gone. Can't use any aspect of the app at all. The how to videos for the exercises, accessing your old calendar and work outs, all gone. Also churns through my phone and Apple Watch battery like crazy.
Fitness App (by Trainerize) - Product Description
Trainerize is an online personal training platform that empowers fitness professionals and studios to better connect to their clients when training them online or in-person. 

By combining both a trainer and client side experience, Trainerize allows fitness professionals to stay connected with their clients and manage their coaching business from their smartphones anytime, anywhere. 

At the same time, Trainerize helps clients achieve their fitness goals by keeping them engaged with their trainers. Trainers help clients stay committed to their program through customized and comprehensive training plans and progress reports.  
 
WHO CAN USE THE APP
Both fitness professionals and clients can use the app, however fitness professionals need an account to enable clients access to the app. Clients can only use the app if they are working with a trainer that uses Trainerize.

FEATURES FOR FITNESS PROFESSIONALS
- Build and deliver customized training plans built from workouts containing exercise pictures/videos for online and in-person fitness training
- Look up client training plans and progress stats, manage workout calendars, check clients in for workouts, and track current workouts
- Deliver meal plans or get access to professional meal planning tools right in the app
- Keep a full client contact list database and train them in-person at anytime
- Edit client workouts on the fly
- Add full client body stats including caliper body fat measurements
- Upload client progress photos
- Add new clients from the mobile app
- Message clients in real-time 
- Connect to add-ons to extend your business and services (eg. MindBody Online, Evolution Nutrition, YouTube, PayPal, Skype, Facebook, Twitter)

FEATURES FOR CLIENTS:
- Access training plans, follow and check-in to workouts
- Schedule workouts and stay committed by beating your personal best 
- Access meal plans if your coach sets them up
- Message your coach in real-time
- Track body stats and take progress photos
- Review past progress stats and graphs
- Set push notification reminders on days with scheduled workouts
- Connect to Withings devices to sync body stats instantly
- Integration with Apple Health: Sync your daily stats to the app such as steps, sleep, HR and more.

IMPORTANT NOTE: This app is a companion app for businesses that use Trainerize. An online account is required. If you're a client, ask your trainer for your account details so you can login to this app. For more information visit our website.
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