Quality degradation at Financial Times  
Users report higher volume of Quality Issues than usual
64
poor

Financial Times | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: News
Work at The Financial Times Ltd? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at The Financial Times Ltd? Unlock additional insights
Android unitQ Score
Android User Feedback
89%
Android
59 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
7 Reports
User Feedback
11%
iOS
7 Reports
89%
Android
59 Reports
Financial Times - Latest Quality Issues
iOS
Feb 19, 2023
Appalling UI
The button to open the main navigation menu has been moved to the OPPOSITE side of the screen to the menu! So you press the button on the RIGHT corner, only to have the menu appear in the LEFT corner! This is an absolutely mystifying design decision that breaks all conventions. It means the app now needs two hands to navigate (right hand to press the button, left hand to scroll the menu - several inches away if using the app in landscape mode) so makes every interaction with the app cumbersome. After struggling with this time-wasting and awkward change of design, I cancelled my subscription and got a refund. This is possible under UK law, because digital goods have to conform to the way they were presented at the time of purchase. When I purchased the subscription, the menu button was on the left. UPDATE Nov 2021: it's astonishing that the FT have responded to several other reviews, but not this one, which I posted in 2020. Would any of the team care to explain the thought process behind the navigation menu placement? UPDATE Nov 2022: any response, team? Why are you ignoring my question? 🌟 UPDATE following developer response: I am pleased to see your response after 2.5 years. However, I find implausible your claim that there was “overwhelmingly positive” feedback to the separation of the navigation button from the navigation menu. ➡️ Can you explain how it benefits the user for the button and menu to be on opposite sides of the screen? ➡️ Can you provide a single example of another app that behaves in this way?
iOS
Feb 20, 2023
FT App
I dislike the FT App. I wish it was more like the WSJ and Irish Time and Le Monde apps which I subscribe to. These allow the user to scroll through the pages as one does with a paper copy.
Android
Feb 23, 2023
Why when i click on an article in the widget a totally different article is opened in the app. Also sometimes the app opens a web view and i need to login anew
Android
Feb 26, 2023
Clunky app not properly integrated with widget.
Android
Feb 26, 2023
Cannot login with Enterprise sso, I can login easily in my mobile browser but the app does not have sso login
Android
Feb 28, 2023
frustrating app experience. cannot share articles via gmail anymore, nor on twitter!!
Android
Mar 4, 2023
SSO isn't working - when I try to log in, there is no option to log in without a password (using an access code). As a result, I'm not able to make use of my University's FT subscription - it would be excellent if this could be patched so I can read FT offline during my commute.
Android
Mar 4, 2023
Too bad there is so little available to read for free on this app. I listen to the podcasts, which I like, but can't afford the 65£ a month for your paper. It's a very good newspaper!
Android
Mar 5, 2023
App does not allow to login
Financial Times - Product Description
Get trusted global news, reliable data and the expert insight you need to stay ahead.

The FT app brings you the international business news, expert analysis and market data you need to stay ahead. 

FEATURES

* Get alerted to briefings and breaking news
* Catch up with the news when you go offline
* Follow topics for the latest news that matter to you
* Save articles to read later
* Listen to articles while on the move
* Read comments and share your opinion 
* Monitor your markets data portfolio 
* Gift and share content with others

For full access, please sign in using your FT subscription account or subscribe within the app.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners