45
poor

Green Dot - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
84%
Android
122 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
24 Reports
User Feedback
16%
iOS
24 Reports
84%
Android
122 Reports
Green Dot - Mobile Banking - Latest Quality Issues
Android
Mar 4, 2023
This card and the app is terrible. You can't get to no customer service rep. I want to take all my money off this card.
Android
Mar 4, 2023
I activated my card I'd recived mail on 03/02/23 & put $100.00 on the card & when I ✔️ my balance it was - $3.95 I called about it a gentleman said I had a card activated since August, I was put on hold then hung up on. I called back explained all to a lady answering the phone she said I had a card since June of 2000 & it was maintenance fee so I got screwed out of 100 dollars for August or June??? REALLY!!!!! IM turning greendot in for this!!!
Android
Mar 4, 2023
Put Money On!! Can't Use It?? WHY?? CROOKED or So It Seems???
Android
Mar 4, 2023
I had 800 dollars taken out. I HAVE FILLED OUT PAPERWORK I HAVE SENT IN MY LISC AND STILL I CAN NOT USE EVEN WHAT MONEY IS LEFT IN MY ACCOUNT. I had this card for a couple years but prob not muck longer.
Android
Mar 4, 2023
I gave you one star because I have to to write a comment but I bought a prepaid Visa card on February the 7th my money was never loaded on my card or somebody scammed it off my card either way I want the issue fixed and I have been getting the run-around I called customer service and I can't talk to nobody$60 is what I put on the card please fix the problem
Android
Mar 4, 2023
You can't even log into the app.
Android
Mar 4, 2023
Will not let me activate my card
Android
Mar 5, 2023
Won't even let me log in
Android
Mar 5, 2023
I literally have a new story every month so stay tuned about how terrible this company is. Last month my account was hacked, money stolen, it took them a week to give it back even after I told them I wanted a new bank account they put it back in the hacked account. So they sent me a new debit card and they won't send me a pin to verify my number. After being hung up on at least twice they kept sending me emails saying the problem was solved. It isn't. I hate this company. The chat never answers.
Green Dot - Mobile Banking - Product Description
Enjoy a range of features across our collection of Green Dot cards including:

•  Get your pay up to 2 days early and government benefits up to 4 days early with ASAP Direct Deposit™ ¹
•  Send money & pay bills³
•  Deposit cash using the app⁴
•  Enjoy no minimum balance requirement

Additional features available across select Green Dot cards:
•  Access a free ATM network7
•  Overdraft protection up to $200 with opt-in & eligible direct deposit²
•  Earn 2% cash back on online and mobile purchases⁵
•  Save up money in the Green Dot High-Yield Savings Account and earn 2% annual interest (APY) on money in savings – 20X higher than the national average, up to a $10,000 balance!⁶

Easily manage any Green Dot Bank account at any time. This app allows you to…

•  Register/activate a new card
•  View balance and transaction history and see other account information
•  Lock/Unlock feature
•  Deposit checks from your mobile phone
•  Works with mobile payment options including Apple Pay
•  Set up account alerts
•  Access chat customer support

Want to know more? Visit GreenDot.com today.

Not a gift card. Must be 18 or older to purchase. Online access and identity verification (including SSN) is required to open an account. Mobile number or email address verification and mobile app are required to access all features. Limits may apply.  See Account Agreement for pricing, details and limits.

¹ Direct Deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply. As such, the availability or timing of early direct deposit may vary from pay period to pay period.

² Opt-in required. $15 fee may apply to each eligible purchase transaction that brings your account negative. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid the fee. We require immediate payment of each overdraft and overdraft fee. Overdrafts paid at our discretion, and we do not guarantee that we will authorize and pay any transaction.

³ Active personalized card required. Limits apply.

⁴ Limits apply

⁵ Cash back is earned on qualifying online and mobile purchases. Cash back cannot be used for purchases or cash withdrawals until redeemed.  Claim the cash back every 12 months of use and your account being in good standing.

⁶ Interest paid on money in the High-Yield Savings Account every 12 months based on the average daily balance of the prior 365 days, up to a maximum balance of $10,000.  Annual Percentage Yields (APYs) are accurate as of 3/8/21 and may change before or after you open an account.  Fees on your primary deposit account may reduce earnings on your savings account. The average national savings account interest rate of 0.04% is determined by the FDIC as of March 8, 2021. National rates are calculated based on a simple average of rates paid (uses annual percentage yield) by all insured depository institutions and branches for which data are available. Savings account rates are based on the $2,500 product tier. Visit https://www.fdic.gov/regulations/resources/rates/ to learn more.

⁷ Fee-free ATM access applies to in-network ATMs only. For out-of-network ATMs and bank teller withdrawals, a $3.00 fee will apply plus any additional fee charged by the ATM operator in addition to our fees.

Cards issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc.

© 2021 Green Dot Bank, Member FDIC,

Green Dot Corporation NMLS ID 914924.

Technology Privacy Statement: https://m2.greendot.com/app/help/legal/techprivacy

Terms of Use: https://m2.greendot.com/legal/tos
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