57
poor
Greyhound (US) | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
24 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
86%
Android
71 Reports
71 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
12 Reports
12 Reports
User Feedback
14%
iOS
12 Reports
12 Reports
86%
Android
71 Reports
71 Reports
Greyhound (US) - Latest Quality Issues
Android
Feb 27, 2023
-1star Never been done so wrong updates and bugs aren't the customer fault wish you all do better this is totally unacceptable behavior from a company so popular that I used for over half my life 😢🥺😞
Android
Feb 28, 2023
Unable to track my bus without goin around about way. Should have menu available on opening page, which is the booking a trip screen.
Android
Feb 28, 2023
This is horrible a new owner and now they took my route away I use to go ever 3 months no I gotta find another way . Tampico mexico.
Android
Mar 1, 2023
This is the worst company ever. They basically steal your money whenever a bus driver does not run their route. They don't offer refunds or rescheduling of bus tickets when the bus driver doesn't show to destination. Waited for over 3 hours for a bus and they refused to give me a refund or reschedule a for a later bus which is theft. I will be filing a lawsuit.
Android
Mar 2, 2023
Terrible. No more tracking feature.
iOS
Mar 3, 2023
If it ain’t broke don’t fix it
I rather have the old version back. This new update is not good
Android
Mar 4, 2023
They are scammers, they canceled my trip and never returned my money, I wrote to their page and only sent an email that will analyze the case and they never answered me, I wish I could give it -10 stars 🌟, I do not recommend it, pure scam
Android
Mar 4, 2023
We bought a ticket for my Brother. He was leaving From Phoenix Arizona to Akron Ohio. He made it all the way to Toledo Ohio. The bus that was supposed to be at the Toledo Stop. Never came!! No updates about it being Cancelled!! Now he had to buy another ticket!! Greyhound has the WORST CUSTOMER SERVICE EVER!!! No one answers the phone!! Your literally wasting time waiting for someone to answer. They are ripping people off by cancelling trips!! Making people pay out more money!!! Greyhound U SUCK
Android
Mar 5, 2023
Worst customer service in the United States. Delays without notice. even calling the numbers I could find on the app and online, to get information on why my girlfriend was stuck on the side of the street in the middle of winter without being picked up for an extra hour and a half, only wasted more time (20 min wait) each call (3 ea.) they either had bad information or no information I could use. I asked to speak with a supervisor and was told they couldn't transfer me. BAN GREYHOUND
Greyhound (US) - Product Description
With the Greyhound app, everything about your trip is at your fingertips. It is your personal ticket kiosk – in the palm of your hand. • All access homepage - Access upcoming trips, book a new trip, find travel inspiration, station location information, and track your bus directly from the home screen. • E-Tickets - The future of bus travel is here! We're making bus travel faster and easier than ever before by offering E-Tickets. Now when you buy your bus ticket from the mobile app or on greyhound.com you can choose to have a paperless E-Ticket delivered right to your smartphone – no waiting in lines, no waiting for an email ticket. Spend less time at the bus station and more time enjoying your trip! • Check-In - Check-In for any trip that is E-Ticket eligible from the Home screen or Trip details. Check-In begins two hours prior to your scheduled departure time. We’ll send you a message on your Home screen to remind you it’s time to check-in. • Personalized updates - With our new design, you will get everything you need for your day of travel on the app home screen. Personalized messages will let you know when it’s time to check-in for your trip, count down until it’s time to depart, and even allow you to access your E-Ticket. • Road Rewards Members - Sign-in to your Road Rewards account, and you’ll have easy access to all your trips and tickets in one new convenient place called Trips. You’ll see all of your upcoming trips and have access to your travel details. If you are not a Road Rewards member, sign up now. It's free! • Trip details - You’ll see all your upcoming trip details and get notifications on when you can check-in for your E-Ticket. You can also easily find station location information and contact details, driving directions, or track your bus. For details on what personal data we collect and for what purpose, including location awareness and interest-based advertising, your privacy rights and how to exercise them, visit www.greyhound.com/legal/privacy-policy/
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