Quality degradation at GTWorld  
Users report higher volume of Quality Issues than usual
40
poor

GTWorld | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
95%
Android
225 Reports
iOS unitQ Score
iOS User Feedback
5%
iOS
11 Reports
User Feedback
5%
iOS
11 Reports
95%
Android
225 Reports
GTWorld - Latest Quality Issues
Android
Mar 3, 2023
Slow but still ok
Android
Mar 4, 2023
The rate of failed transaction on this app lately is a major worry for me. In a space of one week I had two failed transactions. I am still chasing for refund for one of the two transactions till now. Your response time is so abysmal and annoying. For Christ sake this money is meant for business.
Android
Mar 4, 2023
I have happy to have this app for two years working well and suddenly yesterday i send money to my other beneficiary fairmoney microfanances bank and i was debit with 8900naria and 7200naria the beneficiary never recieved the money too it a very bad experience for me cuase that is my last money and i speak there is no money to even get food for me and pregnant wife,now i have all my money with gtbank hanging 16,200naria hanging by services is very bad experience
Android
Mar 4, 2023
Why is this app not functioning I want to sign up using my phone number but it was asking for card number which I don't have
Android
Mar 4, 2023
Very nice but I transfer money today they debit me but the money has not go to the account I transfer to and they have not refund it back please help
Android
Mar 4, 2023
The user interface is not cool. Users can not see banks to choose from in one display, keep dragging and returning. Very slow.
Android
Mar 4, 2023
Am uninstalling this app from my phone. It charges me for topping up my phone from my bank account.
Android
Mar 5, 2023
Since I downloaded this app,am trying to log in but I couldn't.PLease help is really tiring.
iOS
Mar 5, 2023
Unnecessary Deductions
Gtb please stop deducting my money anyhow, for airtime that I wasn't even credited for….please stop
GTWorld - Product Description
It's Banking, only Easier.
With GTWorld, you have a Mobile Banking App that is designed to cater to all that's important to you easily and seamlessly. The facial recognition feature means that you now have mobile banking App that recognizes you and adapts to how and when you want to bank.
 
Key Features:
• Login and complete your transactions using your face, fingerprint or a 4-digit PIN.
• Check your account balance; transfer money within your accounts and buy airtime; all without having to sign in.
• Turn your contacts into a beneficiary list; send money to someone using just their mobile number.
• Apply for loans and set savings target right from your phone.
• Send your Account Statements to your email or to an embassy of your choice.
 
Manage your Accounts:
• Set up a new account and view your account balance(s).
• View transaction history and search transactions
• Fx Transfers to all Banks
• Confirm and manage your cheques.
 
Payment and Bills
• Pay bills
• Transfer money to GTBank accounts and all other banks.
• Buy airtime and data for self and third party.
• Schedule and manage standing orders
 
Services
• Find GTBank ATMs and branches near you
• Block your lost or stolen card
• Get a New Card
• Get the best deals on the SME Markethub
To get started
• Click the install button.
Launch the App and input your User ID and password.
If you do not have a password you may use the the get my online banking details under the sign up module. And if you have forgotten your password, please click “Forgot Password?” on the login page to reset your password.
• At first login, you will be asked to authorize your mobile device to access the app. If this is your preferred device, please select 'Yes' and choose if you would like to create a 4-digit PIN for your banking transactions.
• If you choose to create a 4-digit PIN, you will be required to agree with the Terms of Use.
• A 6-digit secure code will be sent to your registered email address to verify your device. If you do not receive this message please generate a code from your hardware token or dial *737*7# from your registered phone number to obtain a one-time verification code. You can also call GTConnect on ‪08039003900 or ‪08029002900 for the verification code.
• Enter this code in the app and your mobile phone will be successfully verified against your account profile. Now you can start using the App. Please note that this is required only when using a device for the first time.
• If you chose to use the token as your preferred means of verifying your transactions, you will also be sent the 6-digit secure code via your registered email to verify your device for the first time. Enter this code and your mobile phone will be successfully verified against your account profile. You will then be able to start using the GTWorld with your hardware or 737 Token.
• Please note that you will be asked to select a preferred option for login and completing your transactions, from which you have the options of Password, PIN, Token, Fingerprint and Facial Recognition. You can always change your preference in settings.
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